Overview
Undertake front of house duties, including meeting, greeting and attending to the needs of guests to ensure a superb customer service experience. To build a good rapport with all guests and resolve any complaints or issues quickly to maintain high quality customer service. To deal with guest requests to ensure a comfortable stay. To assist in keeping the hotel reception area clean and tidy. Undertake general office duties, including monitoring and responding to emails, filing, general telephone and switchboard duties as appropriate. Assist in other hotel areas if needed.
About us
We are Daish's Holidays, a fast growing family run holiday operator with 12 stunning hotels across the UK and a fleet of own luxury coaches. We continue to grow at a rapid rate with many exciting opportunities on the horizon for our fantastic teams. Our core values lay at the heart of what we do, Clean and Comfortable Accommodation, Good Food, Great Entertainment, Friendly Service.
Benefits and compensation
* Offering a competitive salary of up to £12.50 per hour after a 3 month probation period.
* Continuous all year-round employment - we don’t close for the winter months.
* You also get £50 once you have completed basic Daish’s training.
* If you refer a friend, you'll split £100!
* Hours include evenings, weekends and bank holidays.
* Comprehensive wellbeing and financial assistance package for employees.
* Extra paid day off for your birthday.
* Take your family on a Daish’s holiday scheme for as little as £95 per holiday (4 nights, breakfast, dinner, room, travel and entertainment all included).
Responsibilities
* Provide front of house service: meet, greet and attend to guest needs to ensure a superb customer service experience.
* Build rapport with guests and resolve complaints or issues quickly to maintain high quality service.
* Manage guest requests to ensure a comfortable stay.
* Assist in keeping the reception area clean and tidy.
* Undertake general office duties: monitor and respond to emails, filing, and general telephone and switchboard duties as appropriate.
* Assist in other hotel areas if needed.
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