THG is a fast-moving, global technology business that specialises in taking brands direct to consumers.Our world-class proprietary tech and infrastructure powers our extensive portfolio of beauty, nutrition and lifestyle brands and is now helping drive exponential growth of our clients’ brands globally.
We’re powered by a global team of over 7,000 ambitious people around the world. Our culture is fast-paced and entrepreneurial, it’s this DNA that has supported our incredible growth.
We’re always looking for individuals that can bring fresh and innovative thinking to THG, and play a part in driving the group forward on its exciting journey. So, if you’re ready to take the next big step in your career, challenge yourself every day and evolve with the world around you, THG is ready for you.
Spa Therapist
We are currently recruiting for an experienced Spa Therapist to join us at Hale Country Club & Spa. We are looking for a talented, passionate individual to join our team and create memorable guest experiences. You will be responsible for maintaining the highest standard of professionalism in all areas of operation and carry out all duties to our world class standards.
Benefits include:
1. Fantastic bedroom rates for yourself and F&F
2. 20% off dining at the hotel
3. 50% off dining at Hale Country Club & Spa and complimentary monthly club membership
4. Up to 50% discounts on THG brands, including Myprotein, Lookfantastic, ESPA and many more!
5. Onsite GP (avoid the waits!)
6. Onsite physiotherapist
7. Annual leave entitlement rising every year with service plus your birthday off
About THG Experience
THG Experience is home to our portfolio of prestige event locations and luxury properties - including Hale Country Club & Spa, King Street Townhouse Hotel, Great John Street Hotel and 100 King Street. Through these venues, we create exceptional experiences, services and content - all of which ensure that our portfolio of brands and partners make real-world connections with their customers that create a lasting impact.
We also collaborate closely with THG Society, our influencer marketing platform, which allows brands to access extraordinary locations, create content and host events with influencers and clients.
THG Experience is perfectly positioned to deliver rapid growth for THG’s fast-moving, global brands. It’s an incredibly exciting time to be joining the team.
Main Duties of the Role
8. Greet guests at reception to deliver a memorable experience
9. Support the Spa Manager in delivering customer standards and constantly strive to exceed expectations
10. Maintain a professional, clean environment ensuring that our guests/members are comfortable
11. Fully understand existing treatments and procedures to effectively deliver a world class service
12. Ensure that all treatment rooms are prepared and fit for purpose
13. Attend weekly/monthly team meetings and events
14. Deliver exceptional aftercare and retail recommendations to all clientele
15. High standards of presentation and cleanliness are maintained at all times
16. Delivering brand standards
17. Booking in clients and taking phone calls
18. Achieving treatment and retail targets
19. Knowledge in our brands NVQ level 3 beauty therapy or equivalent
20. Previous Beauty therapy experience in a 5star/luxury background Natural leadership qualities
Requirements
21. Specific experience within a spa/health club environment
22. Qualified to NVQ level 3 or equivalent
23. Experience with ESPA and Elemis is preferred but not essential
24. Impeccable attention to detail and customer service experience
25. Proven experience working as part of a successful team with excellent interpersonal skills
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.
THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.