A leading IT services provider is seeking an MDA IT Service Desk Manager to oversee and enhance IT service delivery in a secure operational environment. This role involves supporting ITIL 4 practices, maintaining performance metrics, and implementing service improvement initiatives. Ideal candidates should possess ITIL 4 Foundation certification and experience with Jira Service Management and Confluence. Join us in a pivotal role that influences a high-impact operation and contributes to achieving ITIL4 Maturity and Capability Level 5.
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