Helpdesk Administrator – Enfield (Hybrid Opportunity)Location: Enfield (Hybrid after initial period)
Hours: Monday – Friday, 8:00 AM – 5:00 PM
Pay: £16.93 per hour (Umbrella)
Contract Type: Temp-to-Perm
About the RoleWe are seeking a proactive and highly organised Helpdesk Administrator to join a busy, fast-paced team in Enfield. This is a temp-to-perm opportunity with the potential for hybrid working after a few months.
You will play a crucial role in supporting operational teams, coordinating work orders, liaising with clients, subcontractors, and operatives, and ensuring daily schedules and reporting run smoothly.
Key Responsibilities
Raise and allocate work orders from client calls and emails using internal systems
Collaborate with Contract Managers/Supervisors to assign daily and emergency tasks
Schedule appointments with sites and subcontractors
Process operative timesheets, maintain spreadsheets, and ensure payroll accuracy
File and manage job documentation, including photos and supporting paperwork
Update WIP reports and internal trackers to minimise outstanding jobs
Handle client queries and recalls professionally across multiple contracts
Maintain lone-working records and conduct welfare calls to operatives
Ensure compliance and document accuracy, including RAMS, job sheets, and materials used
Upload documents to client systems for invoicing and contract compliance
Support administrative duties as required by managers and senior leadership
Keep client portals up-to-date with job progress and documentation Requirements
Previous experience in a coordinator or administrative role, ideally in maintenance, construction, or facilities
Excellent organisational skills with strong attention to detail
Confident communicator, able to engage professionally with clients, operatives, and management
Proficient in MS Office and able to quickly learn internal systems
Comfortable working in a fast-paced, high-volume environment