Overview
People don’t just come here to place bets, they come for the experience. You will be at the heart of it all and part of a team that puts customers first and engages with the communities in which we live and work.
You will be responsible for:
* Welcoming customers with a friendly face
* Processing bets and assisting with customer queries
* Helping customers by demonstrating how to use betting terminals
* Building relationships with our customers and providing excellent customer service
* Championing safer gambling at all times
* Supporting managers with shop displays and opening/closing activities as required
Working Patterns
* Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
* Shifts are devised on a rota basis and are subject to change, including evening and weekend working
What’s in it for you?
* We offer a range of competitive benefits to support your development
* Annual pay review and bonus scheme
* Holiday entitlement of 28 days per year (pro rata)
* Paid birthday day off (additional paid day within your birthday month)
* Subsidised travel for roles based in London (discounted or free Oyster card depending on location)
* Pension plan with employer contributions matched to 4%
* Perks and discounts with high street retailers, cinemas and holidays
* Training and development with opportunities for internal promotion
What do you need to be successful?
* Age 18+ (legal requirement)
* Passion for delivering great customer service
* Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life
What happens next?
After you apply, our Talent Acquisition team will review your application. If successful, you’ll receive an email with a link to complete an online assessment via HireVue, followed by an interview for successful candidates.
Who are we?
We’re William Hill, part of evoke. With over 1,300 shops across the UK, we’ve been a fixture on the UK high street since 1966. Our Retail team sits at the heart of the high-street experience. Our culture is built on trust and belonging, empowering teams to work in a way that suits them while we win together.
More About Evoke
We’re a business that embraces change and progress. Evoke is the new name for 888 Holdings, uniting William Hill, 888 and Mr Green under a single purpose and direction. We’re focused on delivering world-class betting and gaming experiences and investing in your future with development opportunities.
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