Overview
Join our Account Collections Team at Softcat as the Account Collections Team Leader. You will be part of a large, dynamic team within the Finance Department responsible for mitigating payment and cash risk by chasing and collecting invoices. You will also contribute to resolving account queries to ensure a smooth order process from sale to payment.
Responsibilities
* Training and developing new team members while supporting 8 direct reports.
* Assisting with reporting requirements.
* Adhering to company processes for team management (e.g., sickness management).
* Managing and monitoring individual performance, implementing KPIs, and handling challenging conversations during performance improvement processes.
* Managing the team rota and office attendance.
* Approvals such as letter cycles, refunds, cross-currency transactions, etc.
Qualifications and experience
* Strong people management experience with a passion for leading and developing a diverse team.
* Excellent organisational skills and attention to detail.
* Exceptional communication skills with the ability to build relationships across the business.
* Self-motivated with a willingness to learn and apply knowledge to benefit the team.
* Ability to identify areas for positive change and implement improvements.
* Demonstrated passion for credit control and cash collection; demonstrative credit control experience.
Working patterns
Work in a way that works for you. Flexible working options include:
* Hybrid working – 3 days in the office and 2 days from home
* Flexible start/finish times
* Flexibility around school pick up and drop-offs
About Softcat and our approach
We focus on supporting and celebrating individuality, encouraging different perspectives, and embracing every background. We welcome applications from all backgrounds and provide adjustments during the recruitment process as needed.
We do not prohibit AI in our application process, but we value the genuine, authentic candidate experience.
Employment details
* Seniority level: Not Applicable
* Employment type: Full-time
* Job function: Accounting/Auditing and Finance
* Industries: Computer Hardware Manufacturing, Software Development, IT Services and IT Consulting
We look forward to receiving your application. If you have a disability or neurodiversity, we can provide support or adjustments during the recruitment process. All information shared will be treated confidentially.
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