Senior Care Coordinator – Job Description
Location: City Care Providers Ltd, UK
Reports to: Registered Manager / Operations Lead
Salary Band: Competitive, based on experience and qualifications
Contract Type: Full-time, permanent (NB: Depending on candidate circumstance, this role may start as a Part-time permanent role)
Purpose of the Role
To lead and coordinate high-quality, person-centred care delivery across City Care Providers Ltd's domiciliary and supported living services. The Senior Care Coordinator ensures operational excellence, statutory compliance, and staff wellbeing, while fostering a culture of dignity, autonomy, and cultural sensitivity.
Key Responsibilities
1. Care Planning & Service Coordination
* Develop and maintain individualized care plans in line with client needs, preferences, and statutory requirements.
* Allocate care visits using digital rostering systems, ensuring continuity, travel time, and minimal disruption.
* Monitor care delivery, cancellations, and missed visits; implement contingency plans proactively.
* Liaise with families, social workers, and healthcare professionals to ensure integrated care.
2. Staff Management & Mentorship
* Match support workers to clients based on skills, cultural compatibility, and continuity goals.
* Conduct regular supervision, coaching, and performance reviews for care staff.
* Collaborate with HR and Clinical Leads to address training needs, safeguarding concerns, and wellbeing support.
* Lead team meetings and reflective practice sessions to promote learning and resilience.
3. Compliance & Quality Assurance
* Ensure adherence to CQC standards, Health and Social Care Act 2008, and Mental Capacity Act 2005.
* Maintain accurate records on Access or equivalent systems, including risk assessments and care reviews.
* Support audits, inspections, and policy updates in collaboration with the Quality Assurance team.
* Champion safeguarding protocols and mental health standards across service delivery.
4. Administrative Function: Compliance, Communication, and Stakeholder Engagement
The Senior Care Coordinator's administrative function is a strategic operational role that ensures service quality, statutory integrity, and transparent stakeholder engagement. It encompasses the following key elements:
4.1 Regulatory Compliance (CQC-Aligned)
§ Maintain accurate documentation and audit trails in line with the Health and Social Care Act 2008 and CQC regulations (Regulations 9, 12, 17, and 18).
§ Ensure care plans, risk assessments, incident logs, and safeguarding records are inspection-ready and regularly updated.
§ Support the Registered Manager in preparing for CQC inspections by compiling evidence of good governance, safety, and responsiveness.
4.2 Internal Communication Logistics
§ Draft and distribute policy updates, supervision schedules, and training alerts to frontline staff.
§ Embed statutory reforms and safeguarding protocols into daily practice through structured communication.
§ Maintain staff records, DBS checks, and training logs to support compliance and workforce planning.
4.3 Stakeholder Engagement
§ Act as a liaison for service users, families, commissioners, and external professionals.
§ Prepare and share stakeholder-ready reports, visual matrices, and care summaries for reviews and panels.
§ Promote service user voice, choice, and feedback mechanisms to inform continuous improvement and co-production.
This integrated administrative function ensures that City Care Providers Ltd remains accountable, person-centred, and well-positioned to achieve excellence under the CQC's evolving single assessment framework.
5. Operational Leadership
* Support recruitment, onboarding, and induction of new care staff.
* Manage rota gaps, emergency cover, and out-of-hours coordination when required.
* Contribute to strategic planning, branding alignment, and service development initiatives.
Required Qualifications & Skills
* NVQ Level 3 or above in Health & Social Care (Level 5 desirable, not essential)
* Minimum two years' experience in care coordination or team leadership
* Strong knowledge of UK social care legislation and safeguarding frameworks
* Proficiency in digital rostering and care management systems
* Demonstrated proficiency in IT systems, coupled with exceptional communication, analytical problem-solving, and mentoring capabilities.
* Commitment to person-centred, culturally sensitive care
Desirable Attributes
* Experience in policy integration and stakeholder engagement
* Familiarity with mental health standards and inclusive care models
* Editorial precision in documentation and reporting
* Ability to work under pressure and manage competing priorities
Benefits
* Competitive salary and pension scheme
* Ongoing CPD and leadership development
* Supportive team culture with wellbeing initiatives
* Opportunities to contribute to policy innovation and service design
Job Type: Full-time
Pay: £24,000.00-£25,000.00 per year
Benefits:
* Company pension
* Free parking
* On-site parking
Education:
* GCSE or equivalent (required)
Experience:
* Care Coordination: 1 year (required)
* Care Administrative : 1 year (required)
Language:
* English (required)
Licence/Certification:
* Driving Licence (required)
Work Location: In person