Join to apply for the Customer Relationship Manager role at SSEN Transmission
We have a fantastic opportunity for a Customer Relationship Manager to take ownership of a portfolio of high value customer accounts within our Transmission business. In this role, you’ll support our customers through every stage of their journey, from application and contract preparation to energisation and ongoing account management. You’ll act as the key point of contact for each customer, ensuring their experience is positive, professional, and compliant with regulatory requirements.
Responsibilities
* Lead the end‑to‑end management of customer accounts, ensuring a high‑quality experience and timely, accurate information across each stage of the customer journey.
* Manage a portfolio of customer projects, understanding their priorities and development plans, and supporting them with regular engagement and portfolio reviews.
* Collaborate with commercial teams to prepare and issue contract offers, some valued over £100m, in line with regulatory timescales and customer expectations.
* Oversee the progression of contracts and delivery of connection schemes, from acceptance through to energisation, invoicing, reconciliation, and, where needed, contract termination.
* Gather customer insights and feedback to support service improvement, stakeholder engagement, strategic planning, and regulatory submissions.
Qualifications
* Strong experience managing large customer accounts or projects, ideally within an energy, infrastructure, or regulated environment.
* In‑depth understanding of contracts, commercial terms, and the UK energy industry, including regulatory and compliance frameworks.
* Excellent communication, relationship building and negotiation skills, with experience engaging senior stakeholders and resolving complex issues.
* The ability to analyse and present commercial or technical data clearly and contribute to regulatory reporting and incentive submissions.
* Proficiency in Microsoft Office and corporate IT systems, with strong attention to detail and a commitment to continuous improvement.
About SSE
SSE has a bold ambition – to be a leading energy company in a net zero world. We’re investing around £10 million a day in homegrown energy to help power a cleaner, more secure future.
SSEN Transmission owns and operates the electricity transmission network across the north of Scotland. We transport energy from where it is generated to where it is needed, ensuring a safe and reliable electricity supply for the communities we serve. But that’s not all – we’re upgrading the grid to deliver cleaner, homegrown energy for the future and building a network for net zero to create secure power for generations to come.
Benefits
Flexible benefits to fit your life: discounts on private healthcare and gym memberships, wellbeing benefits such as a free online GP and 24/7 counselling service, interest‑free loans on tech and transport season tickets, or a new bike with our Cycle‑to‑Work scheme. Generous family entitlements such as maternity and adoption pay, and paternity leave.
Equal Opportunity
SSE is an equal opportunity employer. We will make any reasonable adjustments you need to ensure your application and experience with us is positive. If you require support, contact louise.markwick@sse.com or 01738 351671.
Ready to apply?
Start your online application using the Apply Now box on this page. We only accept applications made online. We’ll be in touch after the closing date to let you know if we’ll be taking your application further. If you’re offered a role with SSE, you’ll need to complete a criminality check and a credit check before you start work.
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