Job Description
london 📍 | hybrid 3 days a week | competitive salary + 20% bonus |
at wagamama, food is life 🥢 and we’re here to make every bite count. with over 165 restaurants across the UK (and growing fast) we’ve been dishing up vibrant, fresh asian inspired flavours since ‘92. it’s all about good food, good vibes, and good company 🍜🔥
were looking for a senior customer insight manager to join us on our journey 🌱 ready to dive in and stir things up?
what we need |
be the voice of the customer in the business, champion a culture shift from brand first to customer first. proactively drive customer led growth by always ensuring the voice of the customer is at the heart of any discussion and decision.the time is now to put our CRM and loyalty data at the centre of customer led approach and harness to dramatically step change the value of our CRM and loyalty program as a key value creator for the years ahead.
You will lead a team of two and lead and manage all our customer data and insight touchpoints from qual to quant effectively distilling data into critical insights and actions that drives wagamama to be a better business customer first in all that we do.you will be a master in story telling and influencing stakeholders acr...