We are seeking a highly motivated Administrative Officer to support the Childrens Therapy Service across the Central and West Locality. Based at Minerva Health Centre, the post holder will provide administrative cover across all of the Childrens Therapy Teams, supporting both planned and unplanned absences. Flexibility to work at other sites is essential to meet the needs of the service.
This role involves a wide range of administrative duties, including booking appointments using RIO, answering telephone enquiries from service users, managing waiting lists, and liaising with clinical staff. The post holder will play a key role in ensuring the delivery of a confidential, efficient, and high-quality administrative service.
Before applying, please ensure you read the job description and person specification carefully. In the supporting information section of your application, provide clear examples that demonstrate how your skills, knowledge, and experience meet the essential criteria. The shortlisting panel will assess your application based on this evidence.
Responsibilities
* To be the first point of contact for the unit/department.
* Greeting visitors and ensuring people sign in and are met by staff or directed to the right area as appropriate.
* Manage departmental meetings on a regular basis including diary management, room booking and document management.
* To answer telephones, taking and forwarding messages, ensuring that all telephone and personal callers receive a prompt, courteous, non-judgmental and well-informed response.
* Respond to queries, dealing with routine matters and passing more complex queries to the appropriate member of staff, seeking advice from the Team Leader when necessary.
* To ensure reception/work area is kept presentable, well organised and that confidential information cannot be seen or overheard by visitors.
* Cover reception duties when required.
* Provide day‑to‑day support to clerical officers when appropriate.
* Receive, allocate and dispatch departmental mail (internal and external).
* Provide an administrative service to include typing of routine information such as reports, minutes, and other correspondence on behalf of the manager and other members of the team.
* To file and scan documents including service user information.
* To photocopy, scan, collate and distribute documents as directed.
* Work collaboratively with the appropriate management teams and other departments including clinicians to ensure that all appropriate leads are notified in case of matters of urgency and dealt with in a timely manner.
* Attend and participate in team meetings and administrative service meetings as required as part of the smooth running of an integrated team‑based service approach.
* Assist in the running of an efficient appointment system, dealing with routine referrals, sending patient letters/information and distributing to the appropriate clinic team.
* Work collaboratively with the appropriate management teams, other departments and clinicians to ensure all appropriate leads are notified in any matters of urgency and dealt with in a timely manner.
For more details on this vacancy please review the attached job description and person specification.
You are advised to consider applying for LSCFT vacancies as soon as possible as in some instances vacancies are closed as soon as a sufficient number of applications have been received. If you are not invited to interview within four weeks of the closing date then please assume that on this occasion you have been unsuccessful, as it is not possible to contact all unsuccessful candidates.
Please note that further communication from LSCFT will normally be to the email address given on the application form. You should also ensure that email addresses and telephone numbers are provided for your referees, to enable LSCFT to contact them.
Please ensure that you read the person specification as your application will be measured against this document.
If you use AI to assist with your application, you must declare this. Undeclared use may result in withdrawal. Please ensure your application reflects your own skills and experiences. While AI tools can assist, they may produce generic or inaccurate content. We encourage you to provide personal examples that demonstrate how you meet the essential criteria.
For all posts which require a Disclosure and Barring Service (DBS) check please be aware of the Disclosure and Barring Service Code of Practice, a copy of which is available by logging on to the DBS website. If the post is subject to DBS disclosure, a charge will be made to the successful candidate(s).
Are you an organised, approachable, and motivated individual with excellent administrative and communication skills? Do you thrive in a team environment and have experience using Microsoft Office packages? If so, we have an exciting opportunity for you to join our dedicated administration team.
Our Vision
Our Vision is to provide the best mental health, learning disability, autism, community, and physical health services for the populations we serve. As an integrated Trust, Lancashire and South Cumbria NHS Foundation Trust (LSCFT) delivers a comprehensive range of services, including:
* Primary and secondary mental health care for children and adults, including specialist inpatient child and adolescent mental health provision, perinatal mental health, and forensic services with low and medium secure care.
* Specialist mental health inpatient care for individuals with learning disabilities, alongside specialist community support for children and adults with learning disabilities and autism, including intensive support.
* Extensive community physical health and well‑being services for children and adults, covering prevention, treatment, rehabilitation, and long‑term condition management.
The Trust was first established in 2002 and employs approximately 7,500 staff who provide care from more than 400 sites. The organisation offers opportunities for medics, mental health, general nurses, childrens nurses, allied health professionals, psychology, administration and clerical staff, apprentices and volunteers, as well as those specialising in learning disabilities and community physical health services.
For more information visit our website via Lancashire & South Cumbria NHS FT.
We also welcome individuals with lived experience relevant to the role or service area, as your insight brings authenticity to our services.
LSCFT supports flexible working; we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as term time, part time, compressed hours and flexi‑time.
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