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Company Description
Proactis Tenders Direct is a market-leading tender notification service in Europe and the UK’s most accurate public sector tender alert service.
We guarantee that tenders are never missed again. We don’t rely on automated systems, AI or CPV codes; instead, our team of Sourcing and Classification Specialists source and review all UK & ROI low value tenders and all high value OJEU notices.
Our team, from Customer Experience Managers to Software Developers, has over 200 years of combined experience, with each member playing a vital role in ensuring the best service.
Job Description
The primary purpose of the Customer Account Manager (CAM) role is to develop and manage relationships with an agreed set of Tenders Direct UK (TD) customers by providing effective proactive and reactive support. The CAM helps define and implement customer care processes and measures to maximize retention and promote cross-sell/upsell activities, aligned with PTL business objectives.
Within the TD team, the CAM is responsible for their named customers, ensuring they receive maximum value and the best customer care/experience in line with KPIs and targets. They work closely with colleagues across teams, leveraging collective knowledge to contribute to product development and monitor competitor activity.
Qualifications
* At least 12 months of experience in a Customer Service / Account Management role
* Comfortable working in an environment with targets and KPIs
* Strong telephone & email communication skills, proficient in computer use and web-based systems
Additional Information
Why work with us?
* Investment in your learning & development
* Opportunities for progression within the company
* Competitive commission structure
* Enhanced maternity, paternity & adoption leave
* Private medical insurance
* Company healthcare
* Volunteering days
* Electric Vehicle Salary Sacrifice Scheme
* Strong company values
* Collaborative team environment
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Customer Service
Industries
* Software Development
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