Overview
Join to apply for the Supervisor (Part-Time) role at Pandora
We are looking to cover 24 hours per week, permanent. The rate of pay will be between £13.86 per hour.
Pandora is recognized for its culture and values; this role leads retail operations, coaches a high performing team, and delivers a world-class customer experience.
The Role
As a Supervisor, you’ll oversee the running of the busy sales floor, motivate and coach your team of sales assistants to unlock their full sales potential, and ensure customers enjoy a personalised, meaningful shopping experience. You’ll champion our brand values of Dream, Dare, Care, and Deliver and take ownership of daily store operations. Supervisors will lead by example and have personal KPIs and sales targets.
What You’ll Do
Sales floor
* Hold daily team briefs, sharing store KPIs, and motivate the team to beat these
* Drive exceptional service through role-modelling our selling ceremony and deliver on KPIs
* Perform store walks; understand commerciality and how this shapes the visual merchandising
* Monitor sales performance and take actions to support team success
* Handle serious complaints escalated with professionalism and care
Personal sales
* Build the bond between our brand and customers by answering queries, providing exemplary service, and adapting to individuals’ personalities and needs
* Use product knowledge and storytelling to create personal experiences and promote Pandora’s sustainability, design, and craftsmanship
* Achieve and exceed individual and store sales targets using selling skills; focus on up-selling, UPT, ATV, conversion and productivity
Store operations
* Act as key holder for the store and manage opening/closure procedures
* Cashing up and reconciling till systems
* Assist store management with administrative duties including recruitment and investigations if required
* Assist with product and POS deliveries; unload and store correctly
* Operate till system and handle financial transactions including returns and exchanges
* Maintain security policies and procedures to keep staff and customers safe
The Successful Candidate
Our supervisors are ambassadors of the Pandora brand. The ideal candidate is a highly capable, passionate team player who can support their team to provide an unforgettable in-store experience. Prior experience with a leading brand or desirable consumer product retailing is preferred. If you are a senior sales assistant or current supervisor seeking your next challenge, this could be the opportunity for you.
You’ll Thrive At Pandora If You Have
* Proven experience in driving sales and profitability
* A passion for driving a culture of exemplary customer service
* Strong communication skills to coach a high performing team
* Adaptability and flexibility in a fast-paced environment
* A positive, can-do attitude with enthusiasm for Pandora products and core values
* Driven by KPIs and excited by hitting and exceeding targets
* A well-presented appearance with a taste for desirable products
Why Work With Us?
We’re committed to unforgettable career progression and offer a rewards package that includes:
* Highly competitive hourly pay
* Monthly bonus of 10% if sales targets are achieved (potentially 20% for stretch targets)
* Generous jewellery uniform allowance
* Employee discount
* Wear box access to wear jewellery when you’re working
* Exclusive retail, hospitality, and entertainment discounts
* Support through Retail Trust for health and wellbeing, financial advice, legal aid, and more
* Parties, incentives and gifts throughout the year
* Clear career progression and training opportunities
If you are looking for a new challenge and feel you have the relevant skills, please click apply to submit your application.
About Pandora
Pandora is a leading jewellery brand, specialising in accessible luxury jewellery made from high-quality materials. Pandora operates in over 100 countries with a large global presence and sustainability commitments.
* Seniority level: Mid-Senior level
* Employment type: Part-time
* Job function: Management and Manufacturing
* Industries: Retail, Luxury Goods, and Jewelry
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