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Our company has grown significantly over the last few years, and with our continued success, we are planning further expansion. Due to this sustained growth, we are looking for a passionate, dynamic individual who is driven and eager to join our fast-paced team.
Role Overview
Our Drivers are an integral part of our business. The main purpose of this role is:
1. To ensure the safe delivery and collection of all customer vehicles in accordance with the Driver Procedure & Responsibilities Manual and Drivers Process Manual.
2. To take pride in your appearance and wear the company standard uniform at all times. Take ownership of your daily planning, work efficiently, and prioritize customer satisfaction.
3. Moving cars in and out of the workshop at the start or end of the day.
4. Washing customer or courtesy cars when necessary.
5. Locating and moving vehicles for salvage agents.
Key Responsibilities
* Ensure the safe delivery and collection of all customer vehicles. Contact every customer before arrival.
* Complete all Job Pack paperwork neatly and legibly, obtaining signatures where required.
* Mark all damage on vehicles with chalk pen before taking images.
* Ensure the Customer Vehicle Condition Report is complete, including images, before passing to Estimators.
* Follow all procedures within the Drivers Procedure and Process Manuals.
* Comply with the Drivers Tacho Break Regulation 2009 (if applicable).
* Ensure payment for Policy Excess, VAT Bills, and Private Quotes has been received before leaving the site. Query any unpaid amounts with the Transport Manager.
* Ensure courtesy cars are maintained to standard and are safe for customer use. Report any defects or damage immediately to the Transport Manager.
* Follow the correct procedures when dealing with customer complaints.
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