Carpenter Multi
Location: Bedford
Salary up to £37,656.94 (depending on experience)
The vacancy is permanent, full‑time and will close in 19 days at 23:59 GMT.
The role is part of the In House Maintenance Service Team and includes a uniform, company van and a fuel card.
Role Overview
As a Carpenter, you will deliver and complete carpentry repairs within customers’ homes and empty homes (voids). You will use your training and trade skills to cover a wide range of repairs, ensuring all work is diagnosed correctly and completed to a high standard and quality.
Key Responsibilities
* Complete carpentry repairs and associated tasks to a high standard and quality.
* Deliver excellent customer service, ensuring positive outcomes for residents.
* Adhere to all SHEQ (Safety, Health, Environment, and Quality) policies, procedures, and safe working practices.
* Maintain van stock and order materials responsibly.
* Communicate effectively with supervisors, colleagues, and customers.
* Attend training, toolbox talks, and appraisals as required.
* Ensure company property and equipment are well‑maintained.
* Maximise first‑time fix rates and productivity.
* Contribute to continuous improvement and team collaboration.
Key Performance Indicators
* Compliance with SHEQ standards and training requirements.
* High customer satisfaction scores and low complaint rates.
* First‑time fix rate and productivity metrics.
* Quality of workmanship and post‑inspection results.
* Efficient use of materials and van stock.
* Accurate and timely job reporting.
Person Specification
Essential
* Strong commitment to customer service excellence.
* Organised, self‑motivated, and able to manage time effectively.
* Good communication and problem‑solving skills.
* High attention to detail and quality.
* Basic IT literacy for using handheld devices and job systems.
* Excellent knowledge of carpentry and joinery within domestic homes and communal areas, with proven experience in diagnosing, repairing, and resolving issues.
* Good and relevant health and safety knowledge.
* Experience working under time constraints.
* NVQ Level 2 or higher.
* Full clean driving licence.
Desirable
* Demonstrable knowledge and experience in at least one other construction trade to an intermediate level.
* Good knowledge of NHF schedule of rates.
* Experience working in occupied homes.
* Experience and training on working with non‑licensed asbestos.
* BM Trada Q.
* First Aid Training.
Qualifications
* Ideally educated to GCSE or equivalent levels.
Values
* We take responsibility: always do what we say, when we say we will.
* We show empathy: respect every colleague and customer.
* We are better together: committed to shared goals and standards.
* We are ambitious: always learning and striving for excellence.
Benefits
* Holiday entitlement of 28‑33 days a year, plus public holidays.
* Contributory pension scheme.
* Competitive pay.
* Life assurance cover.
* Private healthcare.
* Mental Health First Aid.
* Counselling service.
* Eye tests.
* Discounted gym membership.
* Cycle to Work scheme.
* Free annual flu jabs.
* Wellbeing activities and events.
* Free fruit and refreshments.
* Long service award.
* Annual staff recognition awards.
* Discretionary reward scheme.
* Annual volunteering day.
* Social events, clubs and activities.
* Breakout areas.
* Onsite cafe/restaurant at headquarters.
* Opportunities for professional training and qualifications.
* Workshops and training sessions for new skills.
* A fresh and modern eLearning platform.
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