Location: Southampton
Hours: 25 hours per week, 5 days per week. School hours available.
Posts: 2 part-time posts
About us
One Small Thing was founded in 2014 by prison philanthropist Lady Edwina Grosvenor, in response to the unacceptable levels of suicide, self-harm and violence within women’s prisons in England. Our aim is to achieve wholesale system change across the justice system, one small thing at a time.
Our name reflects the value of those small things – empathy, compassion, respect – and their combined power to make a big difference to individuals and society.
Hope Street is a new, purpose-built residential community-based service, designed with women for justice-involved women and their children in Hampshire. It offers a safe, trauma-informed environment with access to education, support, and activities to build confidence, self-esteem, and skills.
About the role
Are you passionate about creating life-changing opportunities for women affected by the justice system? Do you enjoy building genuine connections and helping others feel seen, heard, and understood? If so, this role might be perfect for you.
As Referral and Engagement Coordinator, you will support women starting their journey with Hope Street, ensuring they are welcomed with compassion and clarity. You will collaborate on referrals, strengthen external relationships, and raise awareness across justice, housing, and community sectors to grow referrals.
This role is crucial in reaching more women who can benefit from our support and maintaining responsive, inclusive, trauma-informed referral pathways.
You should be calm, resilient, and able to navigate a fast-paced environment while providing consistent, compassionate support.
This position is restricted to women due to the nature of the role, under the Occupational Requirement of Schedule 9 (part 1) of the Equality Act 2010.
A valid driving license, access to your own vehicle, and business car insurance are required.
We offer benefits including:
* Real Living Wage Employer
* An additional day off on your birthday
* Long Service Award – extra holiday after 3+ years
* Comprehensive induction and training
* Unlimited counselling through our Employment Assistance Programme "OpenUp" (also extendable to family)
* Team member of the month awards
* Refer a Friend recruitment bonus
* 5% employer contribution to NEST Pension, increasing after one year
* Learning & Development opportunities
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