Senior Fleet Support Advisor - Seven Asset are recruiting a Senior Fleet Support Advisor to join their team in Ipswich, Suffolk in this full-time, permanent position.
Company benefits include:
Competitive Salary:£32,000 – £37,000 per annum
Holiday: 20 days, increasing to 25 with length of service
Additional: Life assurance from day one, Pension enrolment after 3 months, Birthday off, Free 24-hour employee assistance program, Free health & wellbeing subscription, Town centre office, Dress for your day policy, Free parking
About the role:
The Senior Fleet Support Advisor will manage vehicle breakdowns, customer enquiries, and fleet administration to ensure minimal vehicle downtime and high levels of customer satisfaction. You will take ownership of tasks, update and maintain live VOR (Vehicle Off Road) and defect boards, liaise with suppliers and customers, and support operational reporting. This role includes occasional weekend/evening or out-of-hours (from home) cover on a rolling rota.Usual working hours for this role will beMonday to Friday, alternating between 07:00 – 16:00 and 09:00 – 18:00
Duties and Responsibilities include:
Take ownership of tasks to ensure completion to a high standard
Manage vehicle breakdowns, customer enquiries, recalls, and maintenance bookings
Monitor and update VOR and defect boards, process estimates and proformas, and maintain accurate records in company systems
Liaise with suppliers and clients, ensuring issues are resolved promptly and recharges processed correctly
Produce and maintain management reporting, cost tracking, and historical vehicle maintenance records
Support the Operations Manager with delegated activities and contribute to efficiency improvements
Maintain compliance with company policies and industry standards, including road transport legislation
Work collaboratively with colleagues and provide support where required
About you:
As a Senior Fleet Support Advisor, you will have experience in workshop, fleet, or parts engineering, along with an excellent telephone manner and strong customer service skills. Confidence using basic IT systems, attention to detail, and the ability to work in a fast-paced environment are essential. You should be flexible, self-motivated, and comfortable working both independently and as part of a team. Strong communication skills, experience in management reporting, a professional approach, and a passion for customer service are key to success in this role.
About Seven Asset:
With over 25 years of industry knowledge, Seven Asset is committed to delivering efficient, reliable fleet operations with a customer-focused approach. This role offers the opportunity to work within a supportive team environment and contribute to operational excellence.
If you have the relevant skills and experience for the Senior Fleet Support Advisor position and would like to be considered, please apply by submitting an up-to-date CV as soon as possible. We look forward to hearing from you.
Please check your email inbox and spam / junk mail folder for any email correspondence for this vacancy.
If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.
No recruitment agencies, please
Additional keywords: Senior Fleet Support Advisor, Fleet Support, Fleet Operations, Vehicle Maintenance, Breakdown Management, Workshop Support, Supplier Liaison, Vehicle Off Road, Customer Service, Fleet Coordinator, Management Reporting, Operational Support, Vehicle Records
This vacancy is being advertised and handled through Spider, the region’s Online Job Advertiser on our behalf. We both take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. As you might expect you may be contacted by email, text or telephone. For full Privacy Policy details please see email correspondences on receipt of your application