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Deskside & 2nd Line Support Engineer, Bedford
Client:
Copart UK Limited
Location:
Bedford, United Kingdom
Job Category:
Other
-
EU work permit required:
Yes
Job Reference:
996c42ce145e
Job Views:
3
Posted:
17.05.2025
Expiry Date:
01.07.2025
Job Description:
Copart UK Ltd are currently recruiting a Deskside & 2nd Line Support Engineer to join our growing team based at our Wootton Head Office. This role will be responsible for providing technical support and ensuring the smooth operation of the organisation's IT infrastructure.
Responsibilities include installing, maintaining, and troubleshooting hardware and software, managing network and server environments, and supporting end-users with technical and desktop issues via help desk requests.
The role may require travel to various sites across the UK and Ireland to assist with projects.
Requirements:
* Full driving licence
* Good understanding of computer hardware, software, and operating systems (Windows, Linux)
* Proficiency in network troubleshooting and administration (TCP/IP, DNS, DHCP)
* Experience with server management, including Active Directory, Windows Server, and virtualization
* Ability to diagnose and resolve technical issues efficiently
* Strong analytical skills to identify root causes and implement solutions
* Excellent communication skills for interacting with users and documenting processes
* Ability to explain technical concepts clearly to users with varying IT knowledge
* Ability to manage multiple tasks in a fast-paced environment
* Attention to detail in system documentation and procedures
* Strong teamwork skills
* Customer-focused attitude and commitment to high-quality support
* Willingness to learn new technologies and improve skills
* Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Azure Fundamentals) are a plus
* Minimum of 2 years experience in IT support or related role
What we offer:
* Time For You: 23 days of holiday plus bank holidays and an extra day for personal occasions.
* Give Back: Paid day to volunteer for a charity of your choice.
* Health & Wellness: Healthcare Cash Plan for various healthcare services and Virtual GP access.
* Recognition: Access to our Recognition Hub and E-card collection.
* Your Future: Contributory workplace pension scheme.
* Investment: Discounted shares in our global company.
* Fitness & Health: Cycle to Work Scheme and gym discounts.
* Life Assurance: Life insurance coverage.
* Discounts: Savings on everyday purchases and activities.
* Goal Support: Mortgage Advice, Life Coaching, and Money Hub tools.
Copart is an equal opportunity employer, welcoming applications from all backgrounds. Discrimination is prohibited.
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