Job Description
Business Support Administrator
Job title: Business Support Administrator
Location: Leatherhead – office and home working available
Responsible to: Head of Corporate Services
Hours: 25 hours a week with potential to work up to 35 hours when required
Salary: £17,857.00 (£25,000 FTE)
Main aims of the post:
We are seeking a detail-oriented and proactive Business Support Administrator to join our team. The ideal candidate will provide administrative and operational support to ensure the smooth functioning of business processes. This role involves handling a wide range of administrative tasks, supporting internal teams, and contributing to efficient office operations. To assist in the day to day running of Crossroads Care Surrey’s processes in line with the aims, objectives, policies and standards of the organisation.
Key Responsibilities
Payroll:
1. Weekly review, reconciliation and approval of timesheets
Sales Ledger:
2. Production of monthly invoices and credit notes for paying clients
3. Processing of sales receipts
4. Monitor and chase outstanding debts
HR:
5. Assist in the onboarding process of new staff
6. Support the operational team with amendments to staff sickness and absence records
7. Review sickness records and provide written communication to staff outlining where they are within their allowances
8. HR admin tasks
9. Co-ordination of training sessions
Operational:
10. Reconciliation of agency hours to purchase ledger invoices
General:
11. Monitor and order office supplies
12. Comply with Health & Safety at Work Regulations
13. Promoting equality and diversity in every aspect of tasks undertaken.
14. Any other duties commensurate with the post.
Person Specification
Essential
Desirable
Experience:
15. Payroll experience
16. Sales ledger experience
17. Debt collection experience
18. Data Protection / Confidentiality
Experience:
19. Salesforce
20. Voluntary Organisation
Experience and skills
21. Previous experience working in a similar role.
22. Strong attention to detail and accuracy.
23. Excellent numeracy and literacy skills
24. Excellent organisational and time management skills.
25. Strong verbal and written communication.
26. Intermediate Microsoft Excel & Word skills.
27. Ability to prioritise tasks and meet deadlines.
28. Good verbal and written communication.
29. Ability to work both independently and as part of a team.
30. Ability to maintain confidentiality and handle sensitive information.
Knowledge:
31. Knowledge of, and commitment to equal opportunities
32. Familiarity with document management and HR support tools.
Knowledge:
33. Flexible with time to attend training
Others:
34. Empathy with Carers and their families
35. Flexible to work unsocial hours if required
36. Willingness to travel if required
37. Applicants must be willing to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service.