THE NOMAD WAY
Hospitality is at the core of what we do and who we are. Its more than just a job; its a path to a career in our industry. Many of us at NoMad have grown from within these walls and we pride ourselves on providing these opportunities. We thrive to achieve our vision to be a thriving hotel combining the best of New York hospitality with London charm. Our values connect us; our behaviours guide us; and our non-negotiables drive us.
Welcome to NoMad London
OVERVIEW OF ROLE- DUTY MANAGER (MATERNITY COVER)
To provide quality services to our guests and create memorable experiences for them; handle guest incidents and follow through until full resolution; supervise Front Desk and Bell Team in service delivery; support Receptionists in upselling room categories; work closely with other departments; responsible for overall management of the daily operation.
EXPECTATIONS:
The Duty Manager is expected to:
Be a positive ambassador of The NoMad throughout your professional career with us.
Always adhere to company policies and procedures, including but not exclusive of; H&S policies, HR policies; employee handbook.
To role model The NoMad values and bringing them to life through every interaction.
MAIN DUTIES & RESPONSIBILITIES
The below duties are a summary of the responsibilities for this role, the list is not exhaustive:
Ensure that the reception team projects a warm, professional and welcome image.
Supervise the Reception team in checking in and checking out guests.
Oversee and manage the daily operation ensuring compliance with established procedures
Handling of guest requests to ensure high levels of service are provided, finding the yes where possible in order to assist guests with their requests.
Handling of guest issues, addressing with guest and appropriate teams in order to resolve and prevent issues from reoccurring.
Maintain effective communication addressing guest/staff issues, or any relevant issues to management, providing updates on important matters
Respond to guests within a timely manner addressing time sensitive requests with urgency and efficiency.
Ensure corrective training is implemented based on the feedback received.
Manage in compliance with established company standard operating procedures.
Increase occupancy, ADR and RevPAR index by making accurate reservations using the implemented dy namic pricing strategies.
Drive upsells within implemented upselling programme, ensuring upselling rules are adhered to and monitored accurately.
Collaborate effectively with all teams in the hotel.
Provide Night Management and Reception cover when needed.
Work closely with the Finance department on follow-up items, i.e., returned checks, rejected credit cards, employee discrepancies, cashier handling etc.
Monitor spending on company cards ensuring all administrative recording has been completed accurately.
Responsible for coaching, training, and retaining talent by engaging and showing a genuine passion to develop others.
Shift coordination, create rotas and monitor team attendance, checking clock in/out systems ensuring accurate hours are recorded ready for payroll and any lateness/absence is recorded
Responsible for emergency and health/safety related situations.
WHAT WE OFFER
£750 Refer a Friend Scheme
50% Employee discount in F&B outlets
Pension Scheme
Complimentary family meal and quality coffee/hot drinks whilst on duty
Growing team with great training and progression opportunity
Paid break and annual leave
Good work/life balance
Your birthday off (paid) after one year of service
Hotel discount
Wagestream
Private Health Care
Experience Stay - Breakfast included
5 days of paid sick leave for every rolling 12 months
Additional holiday for each completed year of service
Please note whilst we wish we could respond to all applicants, only those shortlisted will be contacted.
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