2nd Line IT Technician Job Advert
2nd Line IT Technician
£28,000 – £30,000 | Monday to Friday, 9:00am – 5:30pm | South Wales + On-site Client Work
Are you an experienced IT technician who enjoys solving complex technical problems and providing hands‑on support? Hatched Talent Solutions is proud to be partnering with a well‑regarded IT services company in South Wales to recruit a 2nd Line IT Technician to join their growing support team.
This is a key role, supporting both in‑house teams and clients across a variety of environments. You’ll act as the technical bridge between 1st line support and senior engineers – handling cloud services, networks, servers, and more advanced diagnostic work.
What you’ll be doing:
* Responding to and resolving 2nd line technical issues, both remotely and on customer sites.
* Supporting cloud infrastructure, networking, servers, and complex diagnostics.
* Assisting the 1st line team with escalated technical queries and mentoring where needed.
* Liaising directly with clients to troubleshoot problems and deliver clear, helpful guidance.
* Evaluating new technologies and software to stay ahead of the curve.
* Performing system checks, updates, and OS re‑installations as required.
What we’re looking for:
* At least 3 years of experience in IT support, including cloud, hardware, and software administration.
* Strong knowledge of Microsoft Windows, networking (DNS/IP), and Office 365 admin.
* Familiarity with Microsoft Azure and VoIP systems is highly desirable.
* A full UK driving licence (this role includes on‑site visits).
* Professional, reliable, and customer‑focused with excellent communication skills.
* Comfortable working independently and as part of a team.
Bonus skills (not essential but great to have):
* Microsoft certifications (e.g. MCP, MCSA, or MCSE).
* PowerShell experience.
* Previous experience in specifying and building cloud‑based solutions.
Why apply?
* Work in a varied and hands‑on role with a mix of office and field‑based tasks.
* Be part of a company that values your input and invests in new tech and training.
* Full‑time, stable position in a supportive team with career development opportunities.
J-18808-Ljbffr