Salary: £44,000 - 84,000 per year Requirements: Strong knowledge of IT infrastructure Proven track record of leading and developing teams Knowledge of service management frameworks and best practices (e.g., ITIL) Strong technical expertise in using IT to improve customer outcomes Proven senior leadership experience in IT operations within a medium-to-large organization Experience with service management tools and operational monitoring systems Exceptional leadership, communication, and decision-making skills Experience in strategic planning and budget management Responsibilities: Lead transformation initiatives to improve customer service and operational efficiency Oversee IT service delivery and support the digitization of customer experience Manage incident, problem, change, and event management to minimize disruptions Ensure compliance, resilience, and security across all systems and platforms Inspire and develop a high-performing IT team fostering collaboration and continuous improvement Engage with senior leaders and operational teams to embed technology solutions Build strategic partnerships with technology providers for best-in-class solutions Technologies: Support ITIL Security More: At Places for People, we are a UK-based social enterprise and one of the countrys largest housing and placemaking organizations. Since our founding in 1965, we have been dedicated to creating inclusive and thriving communities. Our Operations team plays an integral role within our IT function, and were excited about the opportunity for an IT Director to lead bold transformations that will redefine customer service. We offer a comprehensive benefits package including a competitive salary, pension contributions, holiday entitlement, private medical insurance, and a bonus scheme. Our Preston-based office is where wed like the IT Director to be for at least three days a week. last updated 5 week of 2026