The Role:
We are looking for an experienced, enthusiastic, and proactive IT Support 1st and 2nd line engineer to join our team. The ideal candidate must have the ability to take a proactive approach to IT support and good business acumen in order to understand our business model and value that IT brings to the business.
Key Tasks
Specific Duties will include:
* Responsible for office hardware, software asset and license management
* Order supplies for IT office assets
* Support video conference systems
* Support remote access facilities
* Document procedures and systems
* Manage asset registers
* Knowledge of and logging support requests to helpdesk system.
* Supporting all office desktops
* Administering Window servers
* Support iPhone/Android devices
* Support office printers
* Manage and maintain SharePoint sites
* Ensure network security and data protection
* Maintain accurate documentation of IT systems and processes
* Set up of AV systems for small conferences and meetings
Person Specification
The essential skills, knowledge and experience required are:
* In depth support knowledge of Microsoft Windows 10, 11 & Mac Devices
* In depth support knowledge of Microsoft Office 365 and SharePoint
Desirable skills, knowledge and experience required are:
* Proven track record and experience in Desktop support
* Degree or HND in IT or similar
* Microsoft certifications
* Ability to work independently
* Strong problem solving and troubleshooting skills
* Excellent communication skills
* Knowledge of ITIL best practices
* Knowledge of prevent/safeguarding?
Other:
* The post will be based at Dumfries House, Cumnock, KA18 2NJ with the requirement to travel on occasion.
* Your working hours will be 37.5 hours per week, working 9am to 5pm.
* You must have the legal right to work in the UK.
* This post is considered to be a regulated activity therefore any offer will be subject to a satisfactory disclosure check with the Disclosure Scotland.
* Applications:
Please submit a cover letter and CV (please note one A4 page maximum each for CV and letter) to Gordon Watson, email address: - hr.- and request an application form.
* Closing date for applications: Thursday 25 September 2025 at 5pm