Global Customer Success Manager | Commodity Price Reporting & Analytics | PE-Owned | London (Hybrid)
We are working with an industry-leading price-reporting agency (PRA) and information provider for global commodities, delivering critical price data, news, analytics, and events across agriculture, forest products, metals & mining, and new-generation energy markets. Their data supports trading and risk management for businesses worldwide.
The Role:
As Global Customer Success Manager, you will own and manage a portfolio of global clients, delivering a best-in-class customer experience. You will work with complex, high-value accounts across multiple stakeholders, ensuring engagement, retention, and growth. With a commercial mindset, you’ll identify expansion opportunities and collaborate closely with Account Managers to drive business success.
Key Responsibilities:
* Build and maintain long-term strategic relationships with key global accounts.
* Act as a trusted advisor, ensuring clients leverage the full value of our data and analytics.
* Conduct quarterly business reviews and account planning with Account Managers.
* Identify upsell and cross-sell opportunities, supporting revenue growth.
* Deliver onboarding and adoption plans, ensuring customer engagement.
* Monitor usage analytics to proactively address adoption challenges.
* Lead customer training sessions and ensure knowledge-sharing across teams.
* Collaborate with Sales, Product, Marketing, and Editorial teams to enhance the customer experience.
* Gather customer insights and provide feedback to drive product development.
* Travel for face-to-face client meetings as needed.
Experience & Skills:
* 3+ years’ experience in Customer Success in a B2B SaaS or subscription-based business.
* Proven ability to manage large, high-value enterprise accounts.
* Strong relationship-building skills with senior stakeholders.
* Experience with CRM systems (Salesforce preferred).
* Understanding of commodity markets, price-reporting agencies, or subscription businesses is a plus.
* Strategic mindset, able to drive customer retention and revenue growth.
* Strong presentation and communication skills.
* Ability to travel internationally as required.
Why Join?
* Global, PE-backed business with a strong reputation and industry impact.
* Opportunity to work in a high-growth environment.
* Hybrid working model in London.