The Receptionist will be an integral member of the Capital, Estates and Facilities Directorate, working quickly, proactively, and accurately in a fast-paced environment to deliver a high-quality and comprehensive service.
The post holder will interact with a variety of internal and external customers, building excellent working relationships and providing an efficient, effective, and professional reception service.
Working as part of the Facilities Team, the post holder will collaborate closely with colleagues, offering a flexible, comprehensive service and providing cover when necessary, with full training provided.
Main duties of the job
* Assist with room booking requests/queries via telephone or email, booking rooms on behalf of users, and escalating issues to the Manager.
* Use the MICAD Room Booking System to prevent double bookings.
* Cancel or reschedule bookings as needed to prioritize meetings.
* Act as the first point of contact for visitors, ensuring a welcoming, courteous, and professional attitude.
* Ensure all visitors sign in/out and are provided with identification as required.
* Contact staff to announce visitor arrivals.
* Carry out reception duties and processes promptly and accurately.
* Respond to emails received in the 'generic reception email' account and handle requests/queries.
* Prepare meeting rooms prior to meetings, ensuring AV equipment is operational.
* Coordinate with the Logistic Team for room setup and adjustments.
* Process parking payments (cash and card) and liaise with the Help Desk Team regarding new payments.
About us
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7,000 staff across more than 160 locations. We provide inpatient and community mental health services across Bolton, Manchester, Salford, Trafford, and Wigan, along with specialist services across Greater Manchester and beyond.
Greater Manchester offers a vibrant environment with a rich mix of urban and rural scenery, renowned for its warmth, humor, and generosity. Our staff enjoy opportunities for learning, development, and innovation to improve patient care.
Job responsibilities
Details are provided in the attached job description and person specification.
Band: [Details not specified]
Shift timings: Saturday (midnight to midnight), weekdays after 8pm and before 6am, and all hours on Sundays and Public Holidays.
Additional benefits include:
* 27 days annual leave plus bank holidays, increasing with service length
* Cycle to work scheme
* Salary sacrifice car scheme
* Blue Light Card discounts
Person Specification
* GCSE level education
* NVQ in Customer Service
* Initiative and problem-solving skills
* Polite, friendly, and able to handle complaints
* Previous NHS experience (preferred)
* Ability to work in a busy environment
* Knowledge of AV systems and troubleshooting skills
* Flexible approach and willingness to work additional shifts
Disclosure and Barring Service Check
This post is subject to a DBS check in accordance with the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.
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