Overview
Linnaeus Worksop, England, United Kingdom
Wildbore Vetstop based in Worksop are recruiting for a professional Receptionist to join their front of house team. This is a permanent part-time position working 25 hours per week.
Our front-of-house teams are the face and voice of our business; therefore, this role is extremely valued within the hospital team. The candidate needs to be confident, committed, and able to work well under pressure with exceptional organisational skills. This role is fast-paced, friendly and fun with no working day the same.
The candidate needs to be confident, committed, and able to work well under pressure with exceptional organisational skills.
* Liaising with clients and the clinical team to ensure effective customer service
* Completing various administrative duties for the clinical team and the business
* Promoting our fantastic Healthcare Plan
* Meeting and greeting clients with an effortless smile
* Booking appointments and diary management
* Managing telephone and email enquiries
* Taking payment for services and products
* Managing cash, stock and client accounts
* Opening and closing the practice
Client Experience
* Execute good telephone techniques, keep accurate records of discussions or correspondence with clients
* Build relationships with the clients, demonstrate empathy, and facilitate in delivering an excellent level of service at every touchpoint
* Be a presence within reception, lead by example by engaging with clients and their pets
* Ensure all customer complaints are dealt with swiftly, efficiently and by the appropriate person
* Ensure staff are mindful when clients are present, conversations must be kept professional
Benefits
* 5 weeks holiday plus bank holidays and Birthday Leave
* Career progression opportunities
* Staff discount schemes
* Life Assurance
* Enhanced sickness pay
* Enhanced equal family leave
* E-car salary sacrifice scheme
* Employer contribution pension scheme
* Wellness program including: Employee assistance program
* Eyecare voucher scheme
* Free annual Flu jab
* Cycle to work scheme
* Recruitment referral reward scheme
Rota
* 25 hours a week including 1 Saturday in 4
* Flexible shift pattern
Wildbore Vetstop is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.
At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.
We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.
Seniority level
* Entry level
Employment type
* Part-time
Job function
* Administrative
* Industries
* Veterinary Services
Referrals increase your chances of interviewing at Linnaeus by 2x
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