DescriptionAs a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.Calling all animal lovers! Do you love spending time with animals as much as you do with customers?This is an opportunity to make a real difference to every pet and every client - yours will be the first face to greet them after all. As well as looking after the reception area and ensuring a great welcome for our clients, you’ll be handling payments, processing repeat prescription requests and managing appointments.You’ll need to be organised, friendly and calm in an emergency, with great customer skills and a genuine love of animals.40 hours a week and some weekends and Bank Holidays based at the West Byfleet practice.If this sounds like you, click Apply – our friendly team is looking forward to meeting you!
Your career means more than a rota and a job title, that’s why we offer:
Health and wellbeing
* Health Cash Plan from day one
* 24/7 counselling and wellbeing support
* Life Assurance 3 x salary
Annual leave
* 5 weeks’ annual leave plus Bank Holidays, rising with length of service
* Extra ‘Day for You’, a paid day off just for you
Additional support
* Cycle to Work
* Season Ticket loans
* Discounts on Medivet products and services
About you
You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.
We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.
What you’ll be doing
Typically, in this role, you’ll:
* Carry out reception duties, greeting clients on arrival, and updating records
* Triage the impact of emergency appointments, contacting clients and rearranging as needed
* Manage the practice diary to ensure appointment availability is optimised to team skillset
* Answer client phone calls and manage messages
* Ensure appointment slots are available for clients to book online
* Process any repeat prescription order requests
* Work collaboratively within a supportive team
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