Road Logistics Customer Care Operations Specialist - (German Speaking)
Job description: You will execute first class services (e.g. transport management and requests & deviation management) according to joint and contractual agreements made with the customer. The role will be performed in the EMG (Logistics Control Tower) in East Midlands Gateway as an integral part of the Control Tower team. You will learn in depth about the role, services and processes through involvement and performing system testing and work instructions creation.
Responsibilities
* Coordinate specialised transport services for customer orders, using Loginext Transport Management system as well as manual planning activity.
* Schedule and create cost effective transport plans, making optimum use of own fleet of vehicles versus sub-contractor haulage where possible.
* Agree with logistics service providers to ensure on-time pick-up and delivery service in full
* Select transport modes, logistics service providers, considering the agreed selection parameters
* Manage ad-hoc transport requests and adjustments
* Manage along with the supplier driver routes and schedules to maximise productivity and ensure costs are controlled
* Be the first line of support for logistics queries
* Respond constructively to customer requests to develop a proactive relationship, to create a positive approach and minimise disruption to business
What we would like you to bring
* Excellent communication and interpersonal skills, written and over the phone
* Fluent level of German and English
* Strong customer service focus
* Able to use own initiative and work unsupervised as well as within the wider team
What\'s in it for you
As well as our competitive pay rates and superb training opportunities, we also offer a great working environment.
* You will be respected and valued if you work for us and have genuine opportunities to progress and develop.
* 26 days holidays plus bank holidays
* 2 volunteering days per year
* 3 x Life Assurance Option if you join the KN Route2 pension scheme
* A tailored personal development and training programme.
* Trusted and empowered to deliver and be your best.
* We are happy to talk about flexible working. Please ask about alternative patterns of work at interview.
* Enhanced Maternity/Paternity Leave
* Childcare Vouchers
* Cycle to work scheme
* Discount on high street stores and local supermarkets (Tesco, Asda, Sainsburys & more)
* Refer a friend scheme
* As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation
Location notes and related postings may appear in the original listing but are not essential to the role description.
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