Description
Location: Bristol, London, Manchester or Swansea with hybrid-working policy.
About Made Tech
Our aim at Made Tech is to use human‑centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone.
About the role
Senior Delivery Managers are accountable for successful project delivery. Normally working within one or two teams, you will promote effective cross‑functional delivery by building motivated, collaborative delivery teams. You will use agile methodologies, with additional processes for managing dependencies, supporting risk mitigation and resolution, and managing the project scope and budget.
As Senior Delivery Manager at Made Tech, you will promote a collaborative approach to make sure the project delivers the desired outcomes for users and clients, working together to identify and manage risks and issues that arise.
Senior Delivery Managers at Made Tech look for ways to contribute beyond the scope of delivery. This could include participating in and contributing to the Delivery Community of Practice (COP), managing the performance and development of a number of Delivery Managers and supporting recruitment activities.
Key Responsibilities
* Ensure delivery success across scope, budget, and quality, reporting weekly on status and risk.
* Manage team resourcing to align with client delivery, team satisfaction, and company goals.
* Oversee compliance with critical business processes and support commercial activities.
* Support hiring, including interviewing and outreach, and manage Delivery Managers’ performance and progression.
* Provide regular feedback to individuals on your projects.
* Foster client relationships to encourage repeat business and referrals.
* Identify additional value opportunities for clients and build stakeholder relationships.
* Share experiences to enhance company practices and contribute to a thriving community of practice.
Skills, Knowledge and Expertise
* You have practice of supporting project commercial fundamentals.
* You are skilled at helping teams meet SOW deliverables and have familiarity with key case studies.
* You have good prioritisation and time management skills.
* You can demonstrate fast remediation of performance issues.
* You are skilled at demonstrating encouragement of high performers.
* You can maintain compliance with all expectations to meet project standards.
* Manage risk, ensure quality practices, and oversee budget and burndown within projects.
* You can demonstrate risk management activities including identification, assessment, mitigation and reporting.
* You can demonstrate activities to ensure delivery teams have appropriate practices in place, helping them define and meet required quality levels as and when required.
* You have practice of managing budgets and burndown within the project.
* Coach teams, articulate various delivery methods, collaborate with experts, and advocate best practices.
* Lead meetings, present to stakeholders, and teach agile delivery.
* Build trust across all levels with feedback from stakeholders.
* Respond positively to feedback and demonstrate continuous improvement.
Benefits
* 30 days Holiday – 30 days of paid annual leave.
* Flexible Working Hours – flexible hours you work.
* Flexible Parental Leave – flexible parental leave options.
* Remote Working – part time remote working for all staff.
* Paid counselling – financial and legal advice.
* Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan.
* Optional social and wellbeing calendar of events for employees.
SC Eligibility
An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. All successful candidates for this role must have eligibility. SC requires 5 years' UK residency and 5 years' employment history (or back to full‑time education). If at any point during the interview process it is apparent that you may not be eligible for SC, we won't be able to progress your application and we will contact you to let you know why.
Life at Made Tech
We’re committed to building a happy, inclusive and diverse workforce. We encourage people from underrepresented groups to apply for roles with us. We also welcome any feedback on how we can improve the experience for future candidates.
About
Like many organisations, we use Slack to chat to each other. The Slack groups that have formed give an idea of the diversity within Made Tech. If you’d like to speak to someone from one of these groups about their experience as an employee, please let one of the Made Tech Talent Team know.
* antiracist-activists
* disability
* lgbtqiaplus-allies-and-activists
* neurodiversity
* parents-carers
* womxn-in-tech
About Made Tech
Made Tech is on a mission to use technology to improve society for everyone. We help organisations transform, deliver and manage world‑class digital products and services. Our services include the Homes for Ukraine service, delivery of NHS services, and improving network performance via real‑time asset monitoring. We were recently named a finalist in the Raising the Bar for Workplace Transparency Award at the Shift People Awards.
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