An exciting opportunity has arisen for a proactive and well-organised Repairs Administrator to join a busy local authority repairs team in Essex. You will play a vital role in supporting the housing repairs service and ensuring residents receive a high-quality, responsive service.
In this role, you will handle a range of administrative and customer service tasks - including processing repair requests, scheduling works, and managing customer enquiries and complaints. You will maintain accurate records, assist with performance monitoring, and respond to housing disrepair claims in line with relevant legislation. Ensuring that all work is completed within agreed timescales and procedures will be a key part of your role.
The ideal candidate will have experience in a customer-focused administrative role, ideally within housing, property maintenance, or a local government environment. Strong organisational skills, attention to detail, and the ability to communicate effectively with residents, contractors, and colleagues are essential.
This is a fantastic opportunity to make a real impact by helping to provide safe, well-maintained homes and excellent customer care to local residents.
How to Apply