Role
ICT Support Technician (2nd Level) (Full‑time, fixed term to 31 December 2026)
Department and Level
Department: Digital Services
Grade 5 (£28,778 - £32,097)
Responsible to: Head of Customer Services and Support
Campus: Derry/Londonderry
Reference: 038066
About the University
Ulster University has a national and international reputation for excellence, innovation, and regional engagement. Our core business activities are teaching and learning, widening access, research and innovation, technology, and knowledge transfer.
About the Role
You will deliver 2nd‑line IT technical support, resolving a range of IT issues for staff, students, and visitors across campus. The role requires knowledge of IT Service Management and current computing technologies. As an entry‑level post, a training and development plan is scheduled.
Responsibilities
* Provide 2nd line ICT service request and incident management support.
* Analyse and resolve problem activities in an ICT technical support environment.
* Configure and deploy hardware and software, including portable devices.
* Attend campuses outside of regular hours to address high‑priority matters.
Qualifications
* Hold an HNC/HND, Foundation degree, NVQ Level 4, or equivalent with relevant ICT content, or be in final 6 months of a degree programme with relevant ICT content.
* Experience in providing 2nd level ICT service request and incident management support.
* Experience in problem analysis and resolution activities in an ICT technical support environment.
* Experience configuring and deploying hardware and software, including portable devices.
* Willingness to attend campuses out of hours to deal with matters of high priority.
Benefits
Please find our employee benefits on our website. Ulster University holds a Silver Athena SWAN award in recognition of our commitment to advancing gender equality in higher education.
Work Environment
The university offers a family‑friendly working environment, including flexible working arrangements.
Equal Opportunities Statement
The University is an equal opportunities employer and welcomes applicants from all sections of the community, particularly those with disabilities. Appointment will be made on merit.
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