Team – Clinical Leadership team
Working Pattern - Hybrid – 2 days per week in either the Vitality Bournemouth or London offices. Full time hours.
We are happy to discuss flexible working!
Top 3 skills needed for this role:
1. Previously demonstrated underwriting experience in medical insurance or life (preferable a minimum of 2 years) although we will consider strong candidates with transferable experience too
2. Strong understanding of underwriting processes, risk assessment, and regulatory requirements
3. Strong analytical and problem-solving abilities
What this role is all about:
As the Medical Underwriting Service and Operations Lead, you’ll drive innovation and be in front of changes across our underwriting function. You’ll oversee servicing and underwriting for both new and existing business, with a focus on improving processes, digitising the customer journey, and enhancing broker and client experiences.
You’ll work closely with the Team Manager and have cross-functional accountability in areas like risk, systems, service delivery, and transformation. A key part of the role is directing automation and data-driven improvements to deliver consistent, high-quality service.
Key Actions
Leadership:
4. Lead underwriting and servicing operations, collaborating with internal teams and external partners
5. Foster a high-performance culture and provide mentorship and technical guidance
Change, innovation and improvement:
6. Drive continuous improvement across underwriting and operational processes
7. Advance strategic projects, including digitisation and automation
8. Stay current with industry trends and regulatory changes
Operations:
9. Manage end-to-end underwriting processes and ensure compliance
10. Monitor KPIs/SLAs and implement improvements
11. Enhance management reporting and data analysis to connect opportunities
Stakeholder management:
12. Build strong relationships with brokers and partners
13. Act as a key liaison across business units
14. Communicate progress and insights to senior leadership.
15. Serve as a subject matter expert in medical underwriting.
What do you need to thrive?
16. Excellent leadership, communication, and interpersonal skills
17. Ability to think strategically and drive innovation
18. Excellent communication, coaching and feedback skills
19. Strong advanced Excel and data analysis skills
20. Excellent planning and organisational skills
21. Experienced in delivering projects and continuous improvement
22. A strong degree of comfort with medical concepts and terminology
So, what’s in it for you?
23. Bonus Schemes – A bonus that regularly rewards you for your performance
24. A pension of up to 12%– We will match your contributions up to 6% of your salary
25. Our award-winning Vitality health insurance – With its own set of rewards and benefits
26. Life Assurance – Four times annual salary
These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!
If you are successful in your application and join us at Vitality, this is our promise to you, we will:
27. Help you to be the healthiest you’ve ever been.
28. Create an environment that embraces you as you are and enables you to be your best self.
29. Give you flexibility on how, where and when you work.
30. Help you advance your career by playing you to your strengths.
31. Give you a voice to help our business grow and make Vitality a great place to be.
32. Give you the space to try, fail and learn.
33. Provide a healthy balance of challenge and support.
34. Recognise and reward you with a competitive salary and amazing benefits.
35. Be there for you when you need us.
36. Provide opportunities for you to be a force for good in society.
We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.