Overview
In this role, you'll support the smooth running of day-to-day operations, including handling enquiries, managing bookings, and maintaining accurate records. You'll be the first point of contact for service-related queries and will respond to phone calls and emails in a professional and timely manner. We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.
This is a fantastic opportunity to become part of our dynamic and supportive Data and Business Support Services Team that plays a key role in delivering high-quality services. We're looking for someone who is proactive, detail-oriented, and committed to providing excellent customer service.
You'll be responsible for updating and maintaining systems, ensuring data accuracy, and following established processes while also identifying opportunities for improvement. Training will be provided, but you should be confident using IT systems (particularly Excel and Outlook) and comfortable communicating with a range of stakeholders. If you enjoy working in a fast-paced environment and being part of a collaborative team, we'd love to hear from you.
Responsibilities
* Support day-to-day operations including handling enquiries, managing bookings, and maintaining accurate records.
* Act as the first point of contact for service-related queries and respond to phone calls and emails professionally and promptly.
* Update and maintain systems, ensure data accuracy, follow established processes, and identify opportunities for improvement.
* Participate in a comprehensive induction programme with all necessary training.
Qualifications
* Experience using Microsoft Excel, Word and Outlook
* GCSE English and Maths or equivalent
* Great attention to detail
* Experience of handling confidential data
* Experience in dealing with a diverse customer group
Benefits
* Comprehensive induction programme with all necessary training
* Holiday entitlement, pension scheme, flexi-time scheme, family friendly policies, and interest-free travel loans and discounts
* A flexible, motivating and inclusive workplace
* Hampshire County Council is recognised nationally as a high-performing local authority with a modern, forward-looking environment
* Flexible employer committed to making the most of your skills and work-life balance
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