Job Description
Location: Hybrid (can be based from either our Head office, The Grange, Saunderton, Buckinghamshire or from our Northern Centre in Bielby, York)
About us
National charity Hearing Dogs for Deaf People, trains dogs to transform the lives of deaf people and provides hearing loss services – because nobody with hearing loss should feel alone.
About the role
Are you a creative, practical thinker who thrives on making services better for the people who use them? At Hearing Dogs for Deaf People, we’re looking for a Service Designer to help us shape, improve, and optimise services that make a difference.
This is your chance to join a mission-led team focused on delivering user-centred, inclusive, and insight-driven service experiences for people with hearing loss.
What you’ll be doing:
1. Design and improve services using a person-centred approach and real-world user insights
2. Work with the Insight & Impact team to understand user needs, and map full user journeys
3. Create visual documentation (e.g., personas, journey maps, blueprints) to clearly explain how services work and where improvements can be made
4. Support and facilitate prototyping, testing, and piloting