About Our Client
Our current client is a prominent and well-established product manufacturer specializing in supplying a wide range of facilities equipment. They primarily serve large retail chains and general construction trades, providing reliable, high-volume distribution solutions tailored to meet the needs of commercial and industrial clients.
Job Description
Key responsibilities include:
* Processing customer orders accurately and ensuring timely fulfillment
* Handling inquiries, providing product information, and resolving customer issues
* Creating and sending price quotes and proposals
* Conducting data analysis, generating reports, and tracking key performance metrics to support decision-making
* Collaborating with other teams to resolve issues and provide timely feedback to ensure high service levels
* Working with suppliers and shipping teams to track and manage deliveries
* Maintaining accurate customer records, sales reports, and order details in CRM systems
* Supporting account managers with administrative tasks and follow-ups
* Collaborating with warehouse teams to monitor inventory levels
* Assisting in processing invoices and verifying payment details
* Working closely with the sales team to manage daily tasks, update systems, and support seamless sales operations
* Identifying opportunities to streamline sales processes and improve efficiency
The Successful Applicant
The ideal candidate will have:
* Experience in sales support, customer service, or administrative roles, preferably in industrial or trade-related industries
* Familiarity with order processing, invoicing, and CRM systems
* Strong communication and interpersonal skills to effectively assist customers and support the sales team
* Ability to multitask, prioritize, and work in a fast-paced environment
* Proficiency in Microsoft Office Suite and other business software
* Knowledge of supply chain, logistics, or inventory management is a plus
* Problem-solving skills and attention to detail to ensure accuracy in order processing and documentation
What's on Offer
* Flexible working shift patterns
* Company-wide bonus
* 28 days holiday plus bank holidays
* Exposure to project days and field meetings
* Retention of internal account basis
* Strong potential for internal progression
* Free parking
* Pension and life assurance benefits
* Regular corporate events expensed by the company
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