Customer Services Assistant Full Time (37.5 Hours Per Week) Please Note: we aim to hold interviews W/C 11th May 2026 Joining firmus energy means becoming part of a dynamic and forward-thinking team with exciting opportunities for professional growth and development. We offer a collaborative work environment, competitive benefits, and the chance to make a meaningful impact in Northern Irelands energy sector. About the Role: We are seeking a Customer Service Assistant to join our team! Our Customer Service Assistants are the first point of contact for potential and existing customers, stakeholders, and incoming calls. They play a key role in processing customer enquiries and providing best-in-class customer service to all our customers. Additionally, they provide essential administrative support within the Customer Services Team. If you are passionate about customer service and looking for a role where you can grow and make a significant impact, we would love to hear from you! Apply now to join our team and help us continue to deliver exceptional service to our customers. Key Responsibilities Answer incoming calls demonstrating first-class customer service and delivering brand values, advising or redirecting as appropriate. Have excellent telephone manner, be enthusiastic with a can do attitude. Administration of customer queries via email or online. Handle and resolve customer complaints in line with the company values. Take ownership of customer requests, aiming to provide 1st call resolution Customer Services administration as required. Develop strong relationships with other firmus energy departments, gaining comprehensive knowledge of our business. Undertake any additional duties as directed by the Customer Services Manager. Skills, Knowledge & Expertise Minimum of 5 GCSE passes (or equivalent) to include English & Maths at Grade C or above Previous experience in customer service role, eg call handling, but may also consider retail and leisure Excellent IT, communication and people skills Ability to process large volumes of information quickly and accurately Ability to work on own initiative and prioritise workload A can do attitude and eager to learn Benefits Competitive Salary + Bonus Hybrid working after training Dedicated development opportunities Enhanced pension plan Life assurance Group income protection Enhanced maternity benefits Enhanced sick pay Career Progression Recognition programs Dedicated development opportunities Training and upskilling support Long-service awards On-Site Facilities Free on-site parking Electric car charging points Modern office space Firmus Energy Supply is an Equal Opportunities Employer