To provide administrative support to the Access to Healthcare Manager and assist in the processing and recovery of funds from private patients, overseas visitors, and non-UK residents accessing treatment within the Trust. The role involves liaising with internal departments, external bodies, and supporting systems that ensure correct charging, paperwork completion, and documentation accuracy. Key Responsibilities Private Patients & Non-UK Residents Identify paying patients daily through admission lists, Encompass, A&E reports, and ward activity. Ensure PP1 and Undertaking to Pay forms are completed accurately for chargeable patients. Verify entitlement to free treatment and obtain proof of identity and address. Price chargeable episodes in line with current Trust tariffs, including radiology and laboratory activity. Liaise with consultants, departments, and patients to ensure correct documentation. Assist in maintaining systems for private patient insurance forms. Support the recovery of outstanding debts and deposits. Respond to queries raised by Shared Services, Finance, and external bodies. Administrative Duties Capture and process chargeable episodes using approved hospital systems. Report suspected fraud cases to Counter Fraud & Probity Services. Support the collation of information relating to complaints. Assist in increasing staff awareness and training on access to healthcare processes. Essential Skills & Competencies Ability to prioritise workload effectively. Strong organisational and interpersonal skills. Confidentiality and professionalism. Effective verbal and written communication. Ability to work independently and use initiative. Knowledge of Microsoft Office/IT systems. General Expectations Promote equality and uphold patient confidentiality. Follow Trust policies, including health and safety, infection control, and whistleblowing standards. Maintain accurate records in line with GDPR and Data Protection regulations. Represent the Trust professionally, treating patients and colleagues with courtesy and respect. Support continuous service improvement and personal development. Qualifications & Experience Essential: 5 GCSEs (AC) including English, OR 3 years admin/clerical experience Experience using computer systems and software packages