Customer Care Advisor, Part-Time, Manchester
About Us
Here at The Bread Factory, we produce artisanal sourdough made with our original 30-year-old starter. We have grown significantly in the last year and are expanding our customer care team to maintain our high standards of service. Join our friendly, upbeat team that already has strong relationships with our customers and help us continue delivering excellent service.
Daily Responsibilities
As the first point of contact for our customers, you will handle inquiries and support the Head of Commercial, working closely with our Account Manager and customer care team. Your main tasks will include:
* Issuing credits, setting up new customers, and data tracking.
* Using CRM systems to input orders and organize pricing structures.
* Handling customer complaints promptly, tracking issues, and resolving them.
* Receiving orders via phone, email, text, and WhatsApp.
* Advising customers on our product range and upselling where appropriate.
* Coordinating with accounts for invoicing queries.
* Collaborating with logistics for delivery-related questions.
Ideal Candidate
Previous experience in customer care and administration is required. You should possess:
* Excellent customer service skills and a positive attitude.
* Strong attention to detail and accuracy.
* Problem-solving abilities.
* Teamwork skills.
* Ability to work efficiently under pressure and prioritize tasks.
* Proficiency in IT and computer skills.
* Excellent communication skills, both verbal and written, including a good telephone manner.
Benefits
We offer various benefits, including:
* Opportunities for professional growth and development.
* 25 days of holiday plus bank holidays.
* 24-hour GP service.
* Enhanced maternity and paternity pay.
* Grandparents leave.
* Wellbeing programs.
* Cycle-to-work schemes.
* Free products on the job.
Shift Details
* Part-time, 20 hours per week, Monday to Friday, 8am – 12pm.
* One Saturday every 6 weeks, with a day off in lieu on Monday.
* Salary: £13,000 per year.
At The Bread Factory, we value diversity and encourage applications from all backgrounds. Our team is our greatest asset, and we believe in fostering an inclusive environment where everyone can grow and succeed.
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