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Luxury Watch Repairs is one of the most trusted name in luxury watch repairs, working with some of the finest brands and clients in the UK and beyond.
We’re now looking for a highly organised, detail-driven Dispatch Manager to take ownership of our final and vital stage - safely returning completed watches to their owners.
No experience in dispatch or watches? No problem. We’ll provide full training - what we care about is precision, responsibility, and a natural instinct for great customer service.
? What You’ll Be Doing:
* Carefully packaging and dispatching high-value watches with security and presentation in mind
* Making sure every watch includes the correct paperwork (service reports, receipts, etc.)
* Logging dispatches, tracking deliveries, and keeping records up to date
* Working closely with the admin and workshop teams to ensure smooth handovers
* Handling customer communication around dispatch, delivery, and aftercare
* Spotting and resolving issues proactively — before they become problems
What We’re Looking For:
* Exceptional attention to detail — accuracy is non-negotiable
* Organised and reliable — you’ll be trusted with time-sensitive, valuable items
* Strong admin skills — you’re confident with documents, records, and systems
* A professional, calm approach to customer service
* Comfortable using computers, courier systems, and basic tools like email and spreadsheets
? Nice to Have (but not essential):
* Experience in a dispatch, fulfilment, or logistics role
* Background in luxury retail, jewellery, or a customer-facing environment
? What You’ll Get:
* Full training in luxury watch handling and dispatch
* A stable full-time role in a supportive, growing company
* The chance to work with truly exceptional products
* A calm, respectful workplace that values precision and people
* Opportunities to grow within the business
Apply now or message us directly if you’d like to learn more. We’re reviewing applications as they come in and are looking forward to finding the right person to join our team.
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