Job Description for Retail Team Member at Dreams
Join our team in Leicester - Fosse Park, and be a vital part of our store's success. We aim to make every store visit exceptional for our customers by understanding their needs and advising them on high-value purchases.
What You'll Receive:
* Competitive salary: £28,000 achievable on target earnings
* Commission: Uncapped scheme with peak incentives
* Discounts: Staff discounts on Dreams products and hundreds of brands
* Buy-in schemes: Opportunities to buy extra holiday, private healthcare, or savings and loans
* Learning and development: Comprehensive induction and progression opportunities
* Wellbeing: Partnership with Retail Trust offering wellness support including a 24-hour helpline, out-of-hours GP, and counselling services
Responsibilities:
* Provide exceptional customer service by listening and guiding customers through their purchases
* Assist customers from greeting to understanding their sleep preferences
* Become a Sleepmatch Master using our sleep technology to recommend suitable mattresses
* Maintain store appearance through housekeeping and updating displays
Ideal Candidate:
* People-first: Engaging, positive, and able to bond with customers
* Communicator: Excellent communication skills to build rapport
* Motivated: Determined to work towards KPIs and sales targets
* Team player: Contribute to an inclusive and respectful work environment
* Willing to learn: Curious and eager to develop product knowledge
* Flexible: Able to work full-time (38.5 hours/week), including weekends and bank holidays, with opportunities to earn extra commission on busy days
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