Hospital Receptionist
One Hatfield Hospital, part of the Phoenix Hospital Group, based in Hatfield, Hertfordshire, is looking for a confident and enthusiastic Hospital Receptionist with strong communication skills.
Reporting to the Front of House Manager, the successful Hospital Receptionist will provide an efficient, courteous, welcoming service to accommodate the needs of all patients and visitors to the hospital reception and/or outpatient department.
Hospital Receptionist
Main responsibilities & duties of the role
* Tasks may include appointment bookings, admission bookings, reception duties, check in procedures for patients, receipt of payment for bills. Participation in preparation for clinic lists, taking patient payments and assisting with telephone enquiries.
* Prepare documents and complete forms as per department procedures and business requirements.
* Liaise regularly with internal and external customers.
* Ensure that all incoming calls via switchboard are answered in a timely manner in line with company best practice.
* Resolve customer queries, whether in person, via telephone or email in a professional manner.
* Verify patients medical insurance details prior to admission.
* Undertake general office duties and any other duties as may be requested by department lead
Hospital Receptionist
Qualifications
* Minimum GCSE education or equivalent.
Experience
* Proven ability to work effectively in a team environment and independently as required
* Previous administration experience in a business/health care sector environment.
* 2 years relevant experience within an administrative or customer services role.
Skills
* Demonstrate customer services skills and awareness
* Excellent interpersonal skills
* To be able to work under pressure and to meet tight deadlines
* Flexible attitude and approach to the role
* Good computer skills and confidence in using an array of computer software
* Excellent organisational skills
* Ability to work as a team member
* Excellent written and verbal communication skills
* Flexibility and adaptability to meet the changing needs of the business
Desirables
* Previous health sector experience
Hospital Receptionist
About the Hospital
One Hatfield Hospital is Hertfordshire's newest private hospital. Our private hospital is home to the latest theatres, luxury en-suite bedrooms, specialist Rehabilitation Physiotherapy and outpatient diagnostic facilities, including fast-track access to X-ray, MRI and Ultrasound.
In September 2023, we joined with Phoenix Hospital Group, a leading London based private healthcare group. Phoenix provide exceptional patient centred care with three state-of-the-art medical facilities in the Harley Street Medical Precinct in Central London and one in Chelmsford, Essex.
One Hatfield is ideally located for candidates around the Hatfield, St Albans, Stevenage, Watford, North London, Essex and throughout Hertfordshire and Bedfordshire
Our Recruitment Process
At One Hatfield Hospital we are committed to building a diverse and inclusive working environment. We strive to create a workforce that reflects the communities we serve and we are proud to be an equal opportunities employer.
One Hatfield Hospital is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All staff are expected to share this commitment. The successful candidate will be required to undergo an enhanced DBS check and provide satisfactory references. They will also be subject to proof of eligibility to work in the UK.
One Hatfield Hospital reserves the right to remove job adverts before the closing date