Job Description
Guest Experience Manager
Holywell Bay Holiday Park, Cornwall
Are you a fun loving people person looking for a career with a little more life? Join us as a Guest Experience Manager, where guest experience comes first and creating amazing memories is second nature.
The Role
Ensure that holiday accommodation meets and exceeds customer expectations and constantly review accommodation ensuring any issues are fed back to relevant departments
Ensure that the reception area is customer focused and that all point of sale materials including flyers and promotions are correct, maintained and up to date
Ensure that all communication lines, telephones & operational hours are managed and handled in a timely manner
To ensure that all gas and electrical testing is carried out within the agreed timescale
Manage budgetary costs for holiday sales and monitor and maintain effective cost controls
Work in collaboration with all park teams and central support to ensure all standards across all areas are operating at a high level and offering a great service to customers.
PDR is committed to Safeguarding and promoting the welfare of Children and Adults at Risk and expects all Team Members to share this commitment.
Background chec...