About Us
Madison Oakley is a well-respected Estate and Letting Agency based in Oldfield Park, Bath. We pride ourselves on delivering a first-class service and exceeding expectations for our clients. We now have an exciting opportunity to join our growing Partnership as a Property/Lettings Administrator Partner.
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The Role
This position is focused on supporting the Lettings team across a wide range of administrative and compliance functions, including lettings administration, client accounting, property management administration, and ad-hoc tasks. Full training and ongoing support will be provided on our systems and processes.
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Key Responsibilities
* Drafting, sending, and chasing tenancy and compliance documentation.
* Managing, logging, and overseeing the key management system for agent, contractor, and tenant sets.
* Supporting the Property Managers with lettings enquiries and organisational tasks.
* Coordinating tenancy procedures: move-ins, move-outs, renewals, deposit returns, prescribed information, and offer confirmations.
* Issuing legal notices where required.
* Carrying out compliance checks including Right to Rent, proof of ownership/residence, referencing, and sanction/PEP checks.
* Ensuring compliance is consistently applied across the Lettings and Management business.
* Managing office supplies, compliance records, and procurement with the Head of Lettings.
* Maintaining records, audit trails, and client accounts.
* Assisting Property Managers and Senior Partners with tasks as required.
* General office administration including filing, scanning, and photocopying.
Additional Duties (as the role develops):
* Assisting with office policy design and implementing new legislation/regulations.
* Supporting client and business accounting.
* Covering periodic inspections.
* Assisting the Project Manager with lettings/property management projects.
* Supporting the Inventory Clerk with administration of inventories, checkouts, and interim inspections.
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Essential Skills & Experience
* Minimum 2 years' experience in property management/lettings.
* Highly organised with the ability to prioritise multiple tasks.
* Strong administrative skills and meticulous record keeping.
* Excellent time and diary management.
* Confident written and verbal communication skills with a customer service focus.
* Proficient in Microsoft Office and database software.
* Flexible team player with a proactive approach.
* Educated to A-Level standard or above.
* Full UK driving licence and Partners are expected to use their own vehicles with appropriate insurance cover.
Desirable Skills & Experience
* Experience working in a small team.
* Knowledge of lettings legislation/regulation.
* Ability to work independently and confidently in a client-facing environment.
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Salary & Benefits
* £27,000 – £30,000 per annum (depending on experience and professional qualifications).
* Small annual profit share.
* 20 days holiday per year plus bank holidays (to be taken in conjunction with other Partners).
* Potential to be supported with further paid professional qualifications (costs claimable back upon completion).
* Mileage claimable for business use of personal vehicle (insurance cover required).
Working Hours
* 8:45am – 6:00pm, Monday to Friday.
* Occasional Saturdays during busy periods (time off in lieu provided)
Job Types: Full-time, Permanent
Pay: £27,000.00-£30,000.00 per year
Benefits:
* Profit sharing
* Sick pay
Ability to commute/relocate:
* Bath BA2 3NY: reliably commute or plan to relocate before starting work (required)
Application question(s):
* Good knowledge of rental property legislation/regulations in England
Education:
* A-Level or equivalent (required)
Experience:
* Property Administration: 2 years (required)
* Customer Service: 2 years (required)
Licence/Certification:
* Driving Licence (required)
* Propertymark Level 3 or equivelant (preferred)
Work authorisation:
* United Kingdom (required)
Work Location: In person
Application deadline: 13/10/2025
Expected start date: 10/11/2025