Location
Stoke-on-Trent + Hybrid
Salary
Excellent basic salary plus bonus and Vodafone benefits
Working Hours
Full time 37.5 hours per week – Monday to Friday
Hybrid Working
We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.
What You’ll Do
* Lead end to end readiness for change within a defined product or operational area, ensuring Retail, Call Centre and Indirect channels are fully prepared for launch
* Translate complex change into clear, practical plans for channel colleagues, balancing commercial priorities with customer and operational needs
* Work closely with GTM, Proposition, CVM, Ops, Tech and other stakeholders to make sure channel requirements are considered throughout design, testing and launch
* Develop and deliver high quality readiness materials, including operational guides, knowledge updates, briefing content and learning support where needed
* Identify readiness risks, blockers and cross functional dependencies early, escalating them with clear mitigation plans
* Partner with Channel Comms and Enablement teams to ensure communications and learning plans are timely, accurate and aligned to channel needs
* Work closely with Indirect and Retail field teams to validate real world impact, gather feedback and support issue resolution during and after launch
* Maintain strong governance across delivery, ensuring clear documentation, version control and consistent execution of change
* Track change readiness performance, spotting opportunities to improve channel adoption, speed and launch quality
* Line manage and develop Channel Readiness Specialists, providing coaching, clear ownership and a supportive performance environment
Who You Are
* You have proven experience in operational or channel facing roles within telecoms or similar fast paced, regulated environments
* You bring a strong understanding of Assisted and/or Indirect channel operations, including sales, service, retail execution or knowledge
* You’re confident translating technical or commercial change into clear, channel ready outputs
* You have experience coordinating cross functional delivery with teams such as GTM, Product, CVM, Tech or Operations
* You’re strong at planning, prioritising and managing risk across multiple change programmes
* You’re an excellent communicator, able to simplify complexity for frontline colleagues and partners
* You have people leadership experience, ideally managing specialists or small teams in a matrix environment
* You’re comfortable working under pressure, adapting quickly and maintaining clarity in a complex, fast moving landscape
Benefits
We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top‑notch parental leave policies.
Need to Know
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
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