Job summary
To provide reception/admin services to patients, the general public, ancillary staff and to the doctors and nursing staff.
To act as a focal point of communication between patients, doctors and other staff.
To facilitate efficient patient/doctor nurse contact in accordance with existing policies and procedures of the practice.
We are currently in the process of multi skilling our team and you will also be asked to work in both departments.
If you have applied for this role recently and we have kept you info on file you need not reapply.
Main duties of the job
Anexciting opportunity has arisen in our Reception/Admin Department to work withinour established Reception/Admin team. We are looking for a friendly, highly motivated, positive person who works well as a team as well as on their own initiative.
Experience ofworking within a busy reception or admin environment (ideally within, but notlimited to, General Practice) is essential.
All applicantsmust have good communication, keyboard and computer skills (including a workingknowledge of Word and Excel). Knowledge of TPP SystmOne is desirable but notessential
About us
KingfisherFamily Practice is a dynamic practice with over 14,000 registered patients serving the people of Retford and several surrounding villages.
Our aim is to provide patients in our area with high quality, easy and convenient access to experienced GP's and other clinical staff when they need it and for our colleagues to work in a friendly, happy and safe enviroment.
Weoffer a competitive salary, and the position qualifies for the NHS PensionScheme
Pleasebe aware that the successful applicant will be subject to a full DBS check.
Job description
Job responsibilities
1. Ensure that all patients are treated with courtesy and consideration at all times, and that any queries or concerns are addressed promptly and professionally
2. Ensure that the telephone is answered as quickly as possible
3. Ensure that all information is accurately recorded in the patients record
4. Receive patients at Reception for surgery appointments
5. Make new and follow-up appointments
6. Receive and record requests for home visits. Enter requests for home visits on to the clinical system, stating time received and including all relevant information and where necessary refer to the duty doctor or paramedic
7. Receive and record requests for repeat prescriptions. Forward patient requests to the Prescriptions Officer (or nominated deputy), or print/send directly as appropriate in their absence
8. Deal with general enquiries made personally by patients or over the telephone
9. Receive and record messages for District Nurses, Health Visitors and other attached staff including the CPN
10. Be responsible for franking the mail each day
11. Advise patients of relevant charges for private services, accept payment and issue receipts for same. Enter details concerning medical reports and cheques received in the appropriate books
12. Ensure that information about unresolved or urgent matters is passed to colleagues before leaving the Reception area
13. Maintain the filing system within each medical record
14. Advise patients of test results
15. Ensure Reception and waiting areas are kept neat and tidy
16. Provide holiday/sickness cover
Person Specification
Qualifications
Essential
17. GSCE Grade A to C in Maths and English
18. Experience of dealing with the public on a face to face basis and/or on the telephone
19. Experience of working within a busy reception team (ideally within, but not limited to, General Practice)
20. Good keyboard and computer skills (including a working knowledge of Microsoft Word and Excel)
21. Good Communication skills (written and verbal)
22. Ability to work effectively within a team and own own initiative
23. Ability to communicate in a caring manner
24. Ability and willingness to work and adapt in a changing environment
25. Ability to work methodically and under pressure
26. Enthusiastic and motivated
27. Confidence in dealing with staff at all levels and from various organisations
Desirable
28. Knowledge and experience of General Practice and/or Primary Care
29. Experience and working knowledge of TPP SystemOne
30. Experience of dealing with difficult situations involving distressed, worried or angry patients
31. Flexibility with working hours to cover sickness/holidays