Customer Service Coordinator
We are seeking a proactive Customer Service Coordinator to act as a focal point for all customer service enquiries, specifically managing exceptions throughout the shipment cycle. This role involves close communication with Sales, Operations, and various other departments to facilitate changes requested by customers and to communicate any changes initiated by the organisation proactively.
Day-to-day of the role:
* On-board new customers, ensuring smooth handling of their business from the outset.
* Make requested changes to existing bookings and advise of any associated costs.
* Engage with customers regarding changes in booking patterns.
* Identify appropriate solutions in the face of disruptions wherever possible, and manage customer complaints effectively.
* Implement strategic directions, such as introducing new online tools or promoting new services to customers.
Required Skills & Qualifications:
* Excellent written and verbal communication skills.
* Ability to work both as part of a close team and independently.
* A positive, can-do attitude and a personable manner.
* Willingness to accept challenges and actively seek solutions.
* Ability to work well in a fast-paced environment.
* IT literacy; ideally familiar with the Microsoft suite.
Benefits:
All staff receive the below benefits:
* Discretionary Bonus
* Private Health Insurance
* Private Pension Scheme with contributions set at 3% for employee and 6% employers increasing to 7.5% after 5 years and 10% after 10 years
* Life Assurance – 4 x annual salary
* Income Protection Insurance
* Reduced Priced Canteen onsite
* Free Parking
* 25 days annual leave increasing to 30 days, plus bank holidays
To apply for the Customer Service Coordinator position, please apply now!
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