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Rail Operator at South Western Railway
As a Rail Operator at South Western Railway, you will be at the heart of ensuring trains are safely and efficiently dispatched and stations are presented to the highest standards. You will provide the most up-to-date travel information for our customers and assist them in reaching their destinations safely and on time.
Your responsibilities will include, but are not limited to:
1. You will be safely dispatching trains from the platform, ensuring all customers are clear of the train whilst observing the correct signal is showing. You will need normal colour vision for this position.
2. Offering passenger assistance to those that need it, whether this be additional support with moving luggage or helping customers board and alight our trains with ramps.
3. Keeping customers updated about their journeys by making announcements and through face-to-face interactions, bringing your own personality to create a personal experience for our customers.
4. Maintaining station standards by performing tasks such as cleaning, checking safety and operational functionality, clearing rubbish, and assisting customers. You are the face of SWR and can make a difference to someone's day.
* For a full list of responsibilities, please download the detailed job description available at the bottom of this advert.
You'll need to be:
* Organised, proactive, and able to prioritise tasks efficiently.
* Able to cope with repetitive tasks under pressure.
* A great communicator who enjoys working with people.
* Confident and comfortable approaching and talking to new people.
* Passionate about doing the right thing – nothing is too much trouble.
* This is a safety-critical role, and you will be required to pass a medical including vision and hearing tests.
Applicants who require a visa must have 6 months remaining at the time of their appointment. Training is full-time, and you must be able to commit to this.
Working pattern
Our customers need us all day, every day (except Christmas Day). As part of the station team, you'll need to be able to work shifts at all times of the day and on every day of the week.
You will work an average of 20 hours across 5 days per week, typically from 16:00 to 20:00, Monday to Friday.
SWR is part of FirstGroup, the largest rail operator in the UK and the second-largest bus operator outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup is committed to reducing its environmental impact by adopting cleaner and more environmentally responsible methods of transport.
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