Account Coordinator
Location: Warrington
Hours: Full-Time – 37.5 hours per week
Contract Type: Fixed Term for 6 months with a possibility of extension
Salary: Up to £29,000 (DoE)
Start Your Career with HSL Compliance
Reporting directly to the Operations Support Manager, the Account Coordinator will support the Area Management Team in overseeing day-to-day operations. This role includes managing staff activities and optimizing both financial and operational performance. The Account Coordinator will collaborate with the Area Management Team to ensure regional objectives are met, contributing directly to business success.
Additionally, the Account Coordinator will liaise with customers to ensure HSL Compliance’s work processes align with their needs and expectations, maintaining clear communication, high customer satisfaction, and prompt resolution of concerns. This role is key to ensuring smooth operations and exceptional service delivery across all projects and accounts.
What You’ll Do
* Create and maintain contract files, ensuring all relevant information is included and orders are entered into the contract register.
* Generate contract correspondence and create service directors to manage the service programme.
* Perform invoicing on Sage, ensuring entries are accurately recorded in the contract register against the relevant order.
* Update contract registers with completed works from Parts Usage for work in progress by the end of each Tuesday.
* Provide updates to programmes and offer support to the Account Manager on operational tasks.
* Act as a liaison between departments to meet the needs of engineers and clients.
* Handle incoming calls and enquiries from customers and engineers, responding promptly and efficiently.
* Raise calls to engineers for additional work requirements as needed.
* Provide general administrative support, assisting managers with account-related tasks.
* Maintain the quality management system and provide necessary information to the central services team.
* Log and manage customer, site, and supplier enquiries/complaints, ensuring they are assigned to the right person for resolution.
* Ensure a safe working environment, maintain office supplies, and use equipment efficiently while considering environmental impact.
What We’re Looking For
* You will be approachable, friendly, and always ready to support both clients and internal teams with any queries or needs. Building strong relationships and offering excellent customer service will be at the heart of everything you do.
* You have a great attention to detail and the ability to stay organized even when juggling multiple tasks and deadlines. You’ll manage projects efficiently, keeping everything on track while looking for new ways to streamline processes and improve efficiency for the team.
* As part of the team, you’ll be an essential piece of the puzzle. You’ll work collaboratively with account managers, creative teams, and other departments, ensuring everything runs smoothly. Your teamwork and communication skills will help us deliver the best results for clients while ensuring internal processes are seamless.
* You thrive in dynamic environments and can easily take on new responsibilities. Whether you’re coordinating a new project, managing client expectations, or stepping in to resolve an issue, you’re quick to adapt and tackle new challenges head‑on.
* Comfortable with tools like Excel, Outlook, and project management software, you’ll use your technical skills to stay organised and help the team stay on track. You’ll also be keen to learn new systems to continuously improve your workflow and team collaboration.
* You’re always thinking ahead and finding solutions before challenges arise. Your proactive approach will help keep projects on schedule and ensure client satisfaction. When an issue comes up, you’re quick to find practical solutions and keep everyone on track.
Why Work for HSL?
* Full training and clear career development pathways
* Opportunities to gain industry‑recognised qualifications
* Paid overtime (including travel time from leaving home)
* 22 days annual leave + bank holidays
* Option to take 3 additional unpaid leave days
* Company pension scheme & sick pay scheme
* Free eye test every 2 years
* Access to Kinhub (wellbeing & financial support)
* Discounts with hundreds of retailers via Reward Gateway
About Us
HSL Compliance is one of the UK’s leading compliance specialists, helping organisations keep people safe. We work with local authorities, housing associations, and businesses across the country, providing water safety, fire safety and other essential compliance services.
Our people are at the heart of what we do. We support our employees to grow, succeed, and enjoy a secure future with us.
Ready to Apply?
If you’re reliable, motivated, and looking for a role with variety, stability and progression, we’d love to hear from you.
👉 Apply online today with your latest CV.
#J-18808-Ljbffr