We’re on the hunt for a talented and engaging Trainee Account Handler to come and join Footman James. We're looking for enthusiastic, confident and well-spoken people to join our team of advisors servicing our Private Client Collectors and promoting the high standards of service ensuring we are the experts within niche market. Responsibilities: Positively engage with all processes and policies Assist the team with day-to-day client management Represent the Footman James brand to the highest possible standard Implement feedback from Team Managers relating to call conduct, quality and compliance adherence as well as other performance areas Understanding of own metrics against current targets as well as positive attitude to improving delivery Use available resources to improve product knowledge with the aim of becoming a product expert Maintain and develop a thorough and up-to-date working knowledge of our products, including procedures, guidance and legislation to deal with customer enquiries Keep up to date with best practice to improve customer satisfaction Buddy’ with team members to share best practice and provide guidance Requirements: Working in this fast-paced role, hard work, determination and providing an excellent customer service is a must. Call centre experience is not essential as full training is provided to enable you to deliver our service to a very high standard; all you need to bring is the following: A professional, can-do attitude A willingness to apply yourself during your training and into your future career In return you will be welcomed and supported by our Everywhen family, with opportunities to earn your annual salary plus a role-based incentive plan and grow your career. Some of the other benefits are: Holiday entitlement of 26 days plus bank holidays Opportunity to progress your career across the entire Ardonagh family. Gain professional CII or ACII qualifications to enhance your knowledge and career prospects. Pension scheme 24-hour support for you and your families physical and mental wellbeing 1 days paid volunteering day to give back to our communities. The Spotlight Awards, where we shine a light on the brightest talent across our group. So, what are you waiting for? Apply today and one of our team will be in touch. The Company For over 35 years, Footman James has continued to be one of the leading specialist insurance brokers for classic vehicle owners, restorers, private clients, motor traders and competitors. With over 85,000 policyholders, Footman James insures a combined value of over £2.5bn worth of vehicles; including £1.3bn worth of Private Client vehicles and collections. From humble beginnings, Footman James now has a Head Office in Dudley, West Midlands with over 150 staff. Footman James is a huge industry supporter; regularly sponsoring and attending events - even launching our own event ‘Coffee & Chrome’ classic vehicle meet in 2019, as well as working with well over 100 classic vehicle clubs. AIB FJ LI-EM1 Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please. Click here here to see our standard benefits page