Build learning that shapes how digital banking works for millions of customers. In this role, you’ll design and deliver learning that supports a fast‑growing consumer bank, balancing the needs of a 24/7 workforce with long‑term capability development. You’ll work at the intersection of customer experience, regulatory excellence, and innovation, helping teams build the skills that power everyday banking.
As a Learning Lead in International Consumer Banking, you will own the design and delivery of learning across operational and non‑operational domains, ensuring capability development is tightly connected to customer outcomes, regulatory standards, and business growth. You will lead a team of learning professionals, deliver learning for a large, shift‑based workforce, and build sustainable learning governance, tools, and ways of working suited to a digital, app‑first environment across the UK and Europe.
Job Responsibilities
1. Lead, develop, and mentor a team of learning professionals, setting clear priorities, maintaining high standards, and fostering a curious, agile learning culture
2. Deliver end‑to‑end learning programmes across operational and non‑operational areas for a large, diverse learner population, balancing day‑to‑day delivery with longer‑term capability planning
3. Define success measures for learning initiatives and apply evaluation frameworks to demonstrate effectiveness, value, and continuous improvement
4. Align learning priorities to business strategy and product development so workforce capability keeps pace with organisational growth
5. Design learning solutions for a 24/7, shift‑based workforce, using digital, on‑demand, and modular formats while maintaining quality and control
6. Partner with business leaders, human resources, and subject matter experts to clarify needs, manage demand, and agree priorities
7. Communicate learning outcomes, risks, and progress clearly to senior stakeholders and leadership forums
8. Act as a trusted advisor on workforce capability, learning technology, and digital learning approaches
9. Ensure learning programmes meet regulatory, conduct, and consumer duty requirements, with robust governance and auditable records
10. Embed risk awareness, ethics, and conduct expectations within operational learning content
Required Qualifications, Capabilities, and Skills
11. Demonstrated experience leading learning or development teams in complex, regulated environments
12. Proven ability to design and deliver learning programmes across multiple audiences, including operational and professional populations
13. Strong instructional design capability, grounded in adult learning principles and blended learning approaches
14. Experience translating business needs into structured learning strategies with measurable outcomes
15. Strong stakeholder and project management skills, with the ability to influence and communicate effectively at senior levels
16. Practical experience applying learning evaluation frameworks to assess impact and improve outcomes
17. Experience designing learning for operational, customer‑facing, or shift‑based workforces
18. Working understanding of UK retail banking regulation and governance requirements
19. Bachelor’s degree in learning and development, education, organisational development, human resources, business, or equivalent experience
Preferred Qualifications, Capabilities, and Skills
20. Experience within UK retail banking, financial technology, or other regulated consumer financial services environments
21. Experience managing large‑scale or multi‑stream learning programmes
22. Familiarity with digital learning platforms, data‑driven learning insights, and emerging learning technologies
23. Experience supporting organisational change through structured learning and capability interventions
24. Exposure to leadership development in matrix or global organisations
25. Professional accreditation in learning, coaching, or organisational development