Customer Care Agent
Mid Kent
Full Time – Office Based
We're looking for a confident and proactive Customer Care Agent to join our client on a full time basis. You'll collaborate across departments to manage first-line customer enquiries and carry out sales administration tasks, ensuring high service standards and on-time delivery.
Key Responsibilities:
1. Handle customer queries and complaints across phone and email, ensuring swift and effective resolution.
2. Support national account operations, ensuring all orders are fulfilled accurately and on time.
3. Use internal systems daily (CRM, order portals, etc.) to maintain accurate customer data and order flow.
4. Collaborate with Key Account Managers to identify issues that could impact service.
5. Meet daily targets and SLAs by managing and prioritising your workload.
6. Provide feedback to improve customer experience and internal processes.
What We’re Looking For:
7. Proven experience in customer service, ideally in B2B or sales admin roles.
8. Confident phone communicator with excellent written and verbal skills.
9. Tech-savvy with knowledge of CRMs (e.g. Hubspot, Salesforce, Zendesk) and Excel.
10. Detail-oriented, self-motivated, and able to thrive in a fast-paced environment.
11. A customer-first mindset and ability to represent their needs internally.
This is a great opportunity to join a growing company that values its team. Enjoy 23 days holiday plus all bank holidays, along with a generous staff discount on our full product range.
This role is being handled by Nicole Howe, Recruitment Consultant of Business Support for Pearson Whiffin Recruitment.
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